Pallavi Gurunath

• Provided advanced technical troubleshooting and backend support as part of the Global Service Team for solar inverter products. • Designed and implemented a CRM ticketing portal that streamlined customer issue registration and improved communication between customers and technical engineers. • Enhanced CRM efficiency through data management, process optimization, and structured reporting. • Conducted product failure analysis of inverter systems, identifying root causes and supporting effective corrective

• Commissioned and remotely supported residential and commercial solar installations, primarily across the United States. • Diagnosed and resolved technical issues related to solar energy systems, ensuring reliable system performance and customer satisfaction. • Collaborated with installers, field technicians, and internal engineering teams to deliver timely technical solutions. • Developed expertise in solar PV systems, commissioning procedures, and remote troubleshooting methodologies.

• Delivered proactive technical support for solar inverter and battery storage systems across multiple regions. • Developed and implemented proactive monitoring processes that reduced critical incidents by approximately 30% through early issue detection and resolution. • Specialized in battery and energy storage solutions, supporting large-scale operations and customer escalations. • Led battery-related support initiatives for the U.S. region, helping minimize power disruption risks during severe weather ev

Pursuing a Master's degree in Automation and Control Engineering with a focus on industrial automation, control systems, electrical engineering applications, and advanced engineering technologies. Developing expertise in system modeling, automation solutions, and intelligent control systems for mod