Matteo Garaventa

• Worldwide support with focus on EMEA and US East for the Alation Data Catalog, both real-time and offline • Duties: Support, Testing, Training, Mentoring, Knowledge Base, Alation Community participation and weekend on-call • Document Hubs and Content Specialist, with focus on EMEA customers • Supporting employees, customers and partners on Alation Data Catalog installation, update, configuration, performance, functionality issues • Alation processes, product, KB and Community contributor

• Provided Designated Support for additional strategic high profile global EMEA accounts • Regular focus on the most complex product product features including Indexer Clustering, Search Head Clustering, Deployment Server/Forwarder Management, Report Acceleration, Summary Indexing and Data Model Acceleration • Support on additional Enterprise Splunk Apps including Enterprise Security, Windows Infrastructure, PCI Compliance, DB Connect, IT Service Intelligence and VMware

• Worldwide support for Splunk Enterprise and Splunk apps, both real-time and offline • Duties: Follow-the-sun Support, Testing, Training, Mentoring, Interview panel and Splunk Community participation • Supporting employees, customers and partners on Splunk Enterprise and Splunk apps installation, update, configuration, performance, functionality issues • EMEA SME for Splunk Enterprise Microsoft Apps • Designated Support Engineer for the biggest German saving banks group

• Worldwide support for MES suite Simatic IT (SIT), both real-time + offline • Duties: Support, Testing, Training, Mentoring, 24/7 Shifts in Office and OnCall • SIT Quality solutions Specialist, with focus on food and beverage and automotive customers • 24/7 on-call availability for Tracking and Tracing and Quality (SPC) solutions of the largest US automotive customer • 1st level German Support for the leading German automotive customer

English, German, French