Paul Morgan

 Review – solutions sent by helpdesk contributors. Confirm accuracy of solutions sent to clients, identify weak areas for training, and compile aptitudes for specialisation.  Approval – Review helpdesk reports and approve for publication to wider team. Go through each report to ensure accuracy. Analyse key statistics (KPI) to gage improv

o Oversee logistics operation o Interface between sales and customers to improve proper shipping processes o Increase customer satisfaction and revenue growth projections o Increased productivity by introducing changes in processes and procedures o Created and implemented an updated technology roadmap.

Dublin, Ireland • Leading and managing end-to-end operations of system builder channel in EMEA ($1.8b) reporting to General Manager, EMEA OEM Operations. • Providing leadership and formulating strategy with key corporate and EMEA stakeholders. • Ensuring all EMEA distributors have fiscal year 2008 agreements and delivering the FY08 budget.