Peter Heckmann

Angestellt, Senior Director - Head of Card Processing, Advanzia Bank SA
Munsbach, Luxembourg

Fähigkeiten und Kenntnisse

Credit Card Processing
Vendor Management
Customer Relationship Management
Call Center Management
Business Process Modelling
Project Management

Werdegang

Berufserfahrung von Peter Heckmann

  • Current 8 years and 3 months, since Mar 2018

    Senior Director - Head of Card Processing

    Advanzia Bank SA

  • 8 years and 2 months, Jan 2010 - Feb 2018

    Business Engineering Senior Manager

    Advanzia Bank SA

    manage the cards processing system. setup business requirements and manage all system-related processes by ensuring end-to-end solutions.

  • 3 years and 3 months, Oct 2006 - Dec 2009

    Customer Relations Manager

    Advanzia Bank S.A.

    responsiblities: extenal / internal call centers, 1st-3rd level customer service, customer communications, back office services and end-to-end production processes

  • 2 years, Oct 2004 - Sep 2006

    Project Manager

    ICT Solutions AG

    project management for integrated eGovernment portals and content management systems

  • 2 years, Oct 2002 - Sep 2004

    IT Quality-Management

    Deutsche Bahn

    development and deployment of corporate standards for project and quality management, support and supervision of IT projects

  • 4 years and 3 months, Jul 1998 - Sep 2002

    Senior Consultant

    Deutsche Bank AG

    advanced technology research, project management for ePayment solutions, eMarketplaces and DB corporate client portal

  • 1 year and 6 months, Nov 1996 - Apr 1998

    Webdesigner

    ICT Solutions AG
  • 2 years and 9 months, Aug 1995 - Apr 1998

    Press Relations

    TBB Basketball GmbH

Ausbildung von Peter Heckmann

  • 6 years and 7 months, Oct 1991 - Apr 1998

    Wirtschaftswissenschaften

    Universität Trier

    Organisation und strateg. Management

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

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