Peter Margreiter

Cross-functional project management and consultant in a highly dynamic IT business delivering Cloud Services to private customers and B2B solutions. • Team management and organisational set-up. • Design Jira and Confluence access concepts and rights. • Translate business requirements into system requirements. • Design and document operational process. • Coach Customer Service (ITIL). • Consult and implement Quality Assurance initiatives. • Consult and draft contracts and operation level agreements.

Drive change to transform the day to day operation to an ITIL- based model. Design and implement the support process in close cooperation with the COO, including tool selection and implementation. Lead and implement the necessary changes to BCSGs Information Security Management System with the goal to get the ISO 27001 certification. Draft and consult the service delivery part of client contracts.

Established and supported an end-to-end Operations organization by implementing a company wide ITIL processes framework and a lean reporting to efficiently manage the service delivery. Led the implementation of an cross-functional Quality Assurance framework that resulted in to a significantly improved service quality. Managed high risk internal projects (e.g. Cloud infrastructure migration).