Petro(s) Tasounidis

• Planning and introduction the “e-Case.Net” application in all association's branches. • Ensure knowledge transfer, training, and support. • Technical advice in the field of ICT. • Development/maintenance of concepts and technical documentation. • Creation/optimization of internal ICT processes. • Developing, testing, operating, and improving IT services.

• Participation in IT projects including needs analysis, evaluation, and introduction • Design, test, operate and improve IT services (quality, safety, and resilience) • Technical advice and support for IT service management • Development and maintenance of concepts and technical documentation • Creation and optimization of reports (IT service management) • Ensure the security of IT systems (availability, confidentiality, and integrity) • Packaging and distribution of software / program updates

Projects: • P.M. - “Employability Fitness, Project 2: Skills acquisition as a key to achieving the Job Market” • P.M. - “Employability Fitness, Project 3: Mobile Learning” • P.M. - Coordination of all “Employability Fitness” Projects

Senior Project Manager

Computer Programmer / Analyst. System Administrator for Novell 3.12 & Microsoft NT 4.0 Network Servers. Responsible for the Technical Support.

In charge of the daily IT operation as of the software and hardware maintenance

Managed and motivated the on-site support team (consisted of 15 up to 30 people) tasked with troubleshooting and resolving complex software, hardware and network issues. Responsible for managing the complete lifecycle of a number of projects internally and externally including: - Integration of various bank domains, consolidation of Novell Servers and migration to NT Servers - Implementation of Continuation of Business (COB) procedures for back office departments.

Managed the on-site Technical Support Team consisted of 10 specialised IT Technicians and Engineers. Actively involved in the setup of IT systems in preparation for the Athens 2004 Olympic Games, with key projects including: - Server and Workstation migration from NT to 2000 - ATHOC mission in Sydney during Sydney 2000 Olympic Games. Facilitated the knowledge transfer from the Sydney 2000 Olympic Committee to the Athens 2004 Olympic Committee Team.

Was fully accountable for the management of the technical department and its internal and outsourced personnel (consisted of 25 people in total) with the primary focus on ensuring optimum functionality and availability of critical IT systems Project managed the seamless rollout of the HQ and 15 branches of the Bank from the initial concept and planning through to completion Led the design and implementation of servers, workstations, active components, system software and system applications

Diploma thesis: Creation of e-learning for the onboarding in the Zurich Airport ICT