Pramod Chalak

Managed Service Delivery team responsible for Infrastructure and Enterprise software support issues & projects. Successfully achieved service levels and improved internal processes to reduce the total resolution time whilst raising the quality of solutions. Excellent communication and customer service skills, and strong project management, leadership and team motivation skills in order to manage work that requires effective delivery of solutions to APAC customers.

Managed regional operations team (size=8) primarily responsible for messaging & collaboration support and projects. Primary point of contact for APAC region in terms of issue escalation, resolution, new project deployment and resource assignments.

Technical lead on projects to coordinate and track the notes roll-outs Member of internal notes administration and infrastructure management team.Lotus Notes project, relationship and engagement management. Including needs analysis, scope definition, implementation, post-implementation support, resource management and client relationship management. · Assisting in managing the resource deployment/allocation, management of customer relationships and technical escalations. Technical lead on projects.

Led the regional operations and messaging project execution right from concept to delivery. Responsible to manage 24x7 support for the regional Lotus Domino & Instant Messaging servers. Managed over 10,000 users with 30+ servers in APAC region to maintain service delivery and SLA. Member of Global Infrastructure team to architect new initiatives and projects. Like R7 upgrade, Server consolidation, Documentation & System audits. Managing regional Lotus Domino Service Level Agreements and attending

Country lead for the Notes operation team for the large corporate customer. Responsible for 13 different sites and management of the resources. Providing senior Notes support Project manager and technical lead on numerous notes projects including a variety of notes education, application deployment, server upgrades, backup solutions and capacity planning. Reduced support cost by consolidated SMTP servers.

Specialised in handling & managing information.