Dipl.-Ing. Qiang Lei

• Leading a comprehensive service platform reconstruction across Europe, including the transition of back-end repair centers, expansion of front-line service points, spare parts supply chain enhancement, and reverse testing capabilities. • Launched the online contact center, creating standardized operational processes and managing regional and national service teams. • Driving innovation in service models to continuously improve customer experience and strengthen brand reputation.

• Managed channel service for photovoltaic and data center energy solutions across 30+ service partners in Europe, covering certification, evaluation, and incentive schemes. • Organized VP-level partner engagement activities to strengthen collaboration. • Led the InterSolar23 platform launch to showcase service capabilities, significantly enhancing brand image. • Built a pool of trainers, training centers, and course resources, and delivered high-quality training programs across Europe.

• Oversaw end-to-end product lifecycle management for consumer products, including NPI, quality monitoring, and VOC issue resolution. • Acted as the key liaison between R&D and frontline teams, translating customer issues into technical requirements and enabling frontline teams to understand technical solutions. • Served as Service Manager for Switzerland and later the UK & Ireland, managing service business operations and ensuring closure of legacy issues.

• Managed product experience, technical support, live network communication testing, and operator certification in Belgium. • Led Huawei Mobile Services (HMS) ecosystem development and experience management in Belgium under challenging external conditions (U.S. sanctions, Google ecosystem ban). • Awarded Huawei Western Europe CBG Hero Medal and Rising Star honors. • Managed online and offline service suppliers, KPI performance, certification, and national service network development.

• Collected and analyzed VOC data, presenting monthly insights to the Western Europe President. • Extracted key customer feedback to drive cross-department improvements in products and services. • Built the Western Europe VOC analysis framework, laying the foundation for data-driven improvement.

Holding the post of the technical manager designated by the parent company Positions by the parent company SAWTest transferred to the German subsidiary DAWTest GmbH.

• Managed GCF standard certification field tests across Germany, France, Spain, and the UK. • Coordinated testing with headquarters in China and built a team of 30+ test engineers.

CAD/CAM

CAD/CAM