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 Facilitated SAFe Agile ceremonies – Sprint Reviews, Retrospectives, PI Planning, Scrum-of-Scrums, and ART Sync – for the WiPPS delivery program.  Coordinated Agile Release Train (ART) execution across multiple feature teams, managing inter-team dependencies and program-level risks to maintain delivery flow.  Tracked and reported Agile metrics – team velocity, sprint predictability, PI objectives completion rate – using JIRA and HIVE dashboards to support data-driven decisions.

Facilitated Agile ceremonies and sprint coordination for a high-throughput airline ticket reservation platform, supporting cross-functional development and QA teams.  Optimised team collaboration and workflow efficiency using JIRA, tracking sprint metrics, defect trends, and burndown charts to maintain consistent delivery pace.  Partnered with product and business stakeholders to refine acceptance criteria and prioritise user stories, improving feature quality and user experience outcomes.

 Coordinated sprint planning, cross-team alignment, and Agile tracking for the FedEx Cargo web application using JIRA and Azure DevOps.  Managed dependency mapping and escalation of impediments to ensure timely delivery of prioritised features across distributed development teams.  Drove continuous improvement through structured Retrospective outcomes, translating team feedback into measurable sprint-over-sprint process improvements.

 Supported Agile delivery of the ticket reservation platform, contributing to functional, regression, and usability testing coordination across sprint cycles.  Tracked and reported defects via JIRA, collaborating with developers to address performance issues and reduce cycle time by 15%.  Provided system training and onboarding support to team members, ensuring consistent adoption of Agile processes and tooling.