RAVI PATNI

• Managing and configuring Script Routing Logics in ICM. • Managing ICM scripts in Stage and Prod environment. • Responsible for testing the call flows in Stage and Prod environment. • Understanding Various Licensing System Contact center configuration in Genesys Cloud. • Experience with JavaScript Object Notation (JSON) and Web API. • Understanding of Genesys inbound and Digital flows in Architect. • Familiar with Genesys Cloud outbound dialing and various Interaction flows.

Hands on experience in implementation/troubleshooting on Cisco IPT and UCCE environment Troubleshooting of call signalling protocols on Voice Gateways like SIP, H323 Hands on experience in Managing and Troubleshooting CUBE related issue Hands on experience in Managing and Troubleshooting Route List and Route Group. Experience on Call control and Dial Planning. Hands on experience in implementation of call Handlers in cisco Unity Connection

• Hands on experience in implementation of SRST and MGCP fall-back • Implementing new cisco small sites at the call manager level. • Adding phones to CUCM using BAT • Managing and troubleshooting system call handler related issue in Cisco Unity connection • Configuration of Extension Mobility and Single number reach feature for the user • Managing and troubleshooting Hunt Pilot, Hunt List and Line group related issue. • Hands on experience in Managing and Troubleshooting Route List and Route Group

• Troubleshooting of Cisco IP Phones and Soft phone Configuration. • Troubleshooting of call signalling protocols on Voice Gateways like SIP, H323, and MGCP. • Configuration of Voicemail & Call Handlers in Cisco Unity Connection. • Handle Location template DID sheet worldwide location

• Troubleshooting of Cisco IP Phones and Soft phone Configuration. • Troubleshooting of call signalling protocols on Voice Gateways like SIP, H323, and MGCP. • Configuration of Voicemail & Call Handlers in Cisco Unity Connection. • Handle Location template DID sheet worldwide location

Aerospace