Radek Kruszewski

Measuring maturity of IT processes. Managing, assessing and modeling of IT process used by all subordinated countries. Act a key role in ITSM projects. Coordinate actions between stakeholders to deliver better aligned and improved ITIL processes. Preparation and execution of trainings for IT specialists regarding ITIL based processes. Owner of BMC Remedy ITSM service in the bank. Ensure that the ongoing service delivery and support meet agreed levels. Acting also as a BMC Remedy Developer.

- Customization of ITSM modules due to global organization changes (SRM, Incident, Problem, Change, Asset, CMDB...) - Developing custom solutions - Responsible for maintaining Remedy ITSM in globally distributed server environment (6 continents - 100k users) - Experienced in successful migration from Remedy 6 to Remedy ITSM 7.5 - Mass imports of assets and CI’s into the CMDB (AIE, Data Import, Spreadsheets) - Integration with external systems (IBM Identity Manager and other systems)