Radosveta Sadova

- Aufnahme eingehender Anrufe und E-Mails - Bearbeitung von IT-Anfragen der Mitarbeiter im internen Dienst - Weiterleiten der Fehlerbeschreibung und Analyse bei Systemfehlern - Dokumentation der Störungen und Weitergabe an den nachgelagerten Support - Ggf. Lösung der auftretenden Probleme innerhalb der vorgegebenen Servicezeit (SLAs) - Anfragen analysieren und mit dem Team koordinieren - Netzwerkadministration(TCP/IP, DNS, DHCP, (WLAN, LAN) - OTRS + CRM

- Ability to react upon customers’ requests promptly and in a professional manner;To operate correctly with our Client’s internal software programs and applications; - Attracts potential customers by answering product and service questions. Suggesting information about other products and services; - Resolves product or service problems by clarifying the customer's complaint. Determining the cause of the problem. Selecting the best solution to solve the problem. Expediting correction or adjustment.

- Developing and sustaining new sales channels, contacting, establishing and maintaining a good working relationship with resellers, working with internal departments and leading the development of channel programs; - Improving client utilization, preparing and delivering customer presentations, facilitating all communications with resellers, managing account profiles and channel partnership, forming plans for increasing market share and communicating channel activities.