Rahul Dhiman

Business Analyst was working under Investment Banking sector with an excellent knowledge in reconciliations and Investigations specialized in Nostro accounts, in the Market Operations space. This team is responsible for post trade services delivery across various product lines within the investment banking streams globally.

Maintaining strong investigative skills - the ability to work independently demonstrated extensive banking and Compliance knowledge. Great knowledge in General accounting and understanding of AMI standards Strategies and practice’s Systems known: DATA NET APPLICATION, RMP Microsoft (MS word, Excel, PowerPoint & Outlook), Nucleus. Worked aligned to Top Auditors Like KPMG and PWC Successfully migrated and streamlined Audit scrutinization from the UK and exhibited clear control over it

Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. Raise tickets on behalf of customers complain regarding fund transfer issue, issue with CDM and ATM machines.

Currently pursuing PG from Buckinghamshire New University, England

I have completed my graduation in 2016 from University of Madras