Dipl.-Ing. Raoul Bhatia


Angestellt, Head of Operations, RadarServices Smart IT-Security GmbH

Wien, Austria


Technisches Projektmanagement
Internationale Kontakte
Technische Leitung
Intra- und Internet-Know-How
Puppet (configuration management)
IT Sicherheit
ITIL V3 Foundation


Professional experience for Raoul Bhatia

  • Current 3 years and 5 months, since Jun 2019

    Head of Operations

    RadarServices Smart IT-Security GmbH
  • 1 year and 11 months, May 2017 - Mar 2019

    Experienced Manager DevOps, Cisco CX/Services

    Cisco Systems, Inc.

    Supervise 2 global DevOps teams. Manage vendor on ServiceGrid SaaS platform operations. Drive internal DevOps adoption and develop tools & best practices. Liaison between development, operations & cloud teams. Provide high-touch support for key SaaS offers. Build & operate clusters on AWS and internal labs. Excerpt: • Developed and facilitated DevOps roll-out plans for >700 engineers. • Increased IT & security compliance. • Reduced ServiceGrid platform and DevOps infrastructure cost by >$xxxk p.a.

  • 2 years and 5 months, Jan 2015 - May 2017

    Manager Technical Operations & SRE, Cisco ServiceGrid SaaS

    Cisco Systems Austria

    Manage 10 engineers. Operate 40 SaaS platforms (public & on-premises). Coordinate incident, problem, change, availability, security, performance, and capacity management. Ensure 99,95% of service availability. Work with other departments to ensure high levels of customer satisfaction. Accomplishments (excerpt): • Increased customer satisfaction, by championing collaboration between Dev, Ops, and Support. • Migrated 14 customer-facing SaaS platforms to AWS, using PMI principles.

  • 9 months, Apr 2014 - Dec 2014

    Senior SysOps/Site Reliability Engineer (SRE), Cisco ServiceGrid SaaS

    Cisco Systems Austria

    Provide senior systems management & 3rd level support for 40 ServiceGrid B2B ITSM SaaS platforms. Accomplishments (Excerpt): • Improved service automation and reusability, by using “Puppet” for configuration management. • Streamlined processes, by establishing best practices for systems administration.

  • 8 years, Jan 2006 - Dec 2013

    Technical Director, IPAX Internet Services/Aloy Bhatia Hava OG

    IPAX Internet Services - IPAX OG ehem. Aloy Bhatia Hava OG

    Co-founded a successful web hosting provider. Responsible for 24/7 technical operations of servers and network. Responsible for incident, problem, change, availability, security, performance, and capacity management. Excerpt: • Co-founded and developed business from start-up to mid-6-figure sales annually. • Acquired & supported >2500 customers, including government, enterprise and private customers. • Engineered & operated highly available web hosting infrastructure across 3 data centers.

  • 2001 - 2006

    Software Developer

    Gentics Software GmbH, now part of APA

    Responsible for programming new features and fixing defects for the company’s enterprise portal and content management products.

  • Trainer

    BFI Wien / BAZ

Educational background for Raoul Bhatia

  • 2006 - 2007

    Multimedia & Softwareentwicklung

    FH Technikum Wien

  • 2002 - 2006

    Elektronische Informationsdienste

    FH Technikum Wien


  • 1993 - 2001

    Realgymnasium, Naturwissenschaften, Englisch, Französisch

    BRG Klosterneuburg


  • German

    First language

  • English


  • French



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