Dipl.-Ing. Raoul Bhatia

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Angestellt, Head of Engineering, Unwired Networks GmbH
Wien, Österreich

Fähigkeiten und Kenntnisse

Geschäftsführung
Technisches Projektmanagement
Internationale Kontakte
Indien
Technische Leitung
Intra- und Internet-Know-How
Puppet (configuration management)
IT Sicherheit
System-Automatisierung
ITIL V3 Foundation
LINUX
Projektmanagement
SaaS

Werdegang

Berufserfahrung von Raoul Bhatia

  • Bis heute 2 Jahre und 4 Monate, seit Apr. 2023

    Head of Engineering

    Unwired Networks GmbH
  • 3 Jahre und 6 Monate, Juni 2019 - Nov. 2022

    Head of Operations

    RadarServices Smart IT-Security GmbH

    Lead 2 technical operation teams/12 people incl. engineers, team leads and project managers. Ensure internal & external IT service operations within service levels. Responsible for incident, problem, change, availability, security, performance, and capacity management. Collaborate with other departments to improve processes and ensure customer satisfaction. Participate in regular ISO 27001 audits.

  • 1 Jahr und 11 Monate, Mai 2017 - März 2019

    Experienced Manager DevOps, Cisco CX/Services

    Cisco Systems, Inc.

    Supervise 2 global DevOps teams. Manage vendor on ServiceGrid SaaS platform operations. Drive internal DevOps adoption and develop tools & best practices. Liaison between development, operations & cloud teams. Provide high-touch support for key SaaS offers. Build & operate clusters on AWS and internal labs. Excerpt: • Developed and facilitated DevOps roll-out plans for >700 engineers. • Increased IT & security compliance. • Reduced ServiceGrid platform and DevOps infrastructure cost by >$xxxk p.a.

  • 2 Jahre und 5 Monate, Jan. 2015 - Mai 2017

    Manager Technical Operations & SRE, Cisco ServiceGrid SaaS

    Cisco Systems Austria

    Manage 10 engineers. Operate 40 SaaS platforms (public & on-premises). Coordinate incident, problem, change, availability, security, performance, and capacity management. Ensure 99,95% of service availability. Work with other departments to ensure high levels of customer satisfaction. Accomplishments (excerpt): • Increased customer satisfaction, by championing collaboration between Dev, Ops, and Support. • Migrated 14 customer-facing SaaS platforms to AWS, using PMI principles.

  • 9 Monate, Apr. 2014 - Dez. 2014

    Senior SysOps/Site Reliability Engineer (SRE), Cisco ServiceGrid SaaS

    Cisco Systems Austria

    Provide senior systems management & 3rd level support for 40 ServiceGrid B2B ITSM SaaS platforms. Accomplishments (Excerpt): • Improved service automation and reusability, by using “Puppet” for configuration management. • Streamlined processes, by establishing best practices for systems administration.

  • 8 Jahre, Jan. 2006 - Dez. 2013

    Technical Director, IPAX Internet Services/Aloy Bhatia Hava OG

    IPAX Internet Services - IPAX OG ehem. Aloy Bhatia Hava OG

    Co-founded a successful web hosting provider. Responsible for 24/7 technical operations of servers and network. Responsible for incident, problem, change, availability, security, performance, and capacity management. Excerpt: • Co-founded and developed business from start-up to mid-6-figure sales annually. • Acquired & supported >2500 customers, including government, enterprise and private customers. • Engineered & operated highly available web hosting infrastructure across 3 data centers.

  • 2001 - 2006

    Software Developer

    Gentics Software GmbH, now part of APA

    Responsible for programming new features and fixing defects for the company’s enterprise portal and content management products.

  • Trainer

    BFI Wien / BAZ

Ausbildung von Raoul Bhatia

  • 2006 - 2007

    Multimedia & Softwareentwicklung

    FH Technikum Wien

  • 2002 - 2006

    Elektronische Informationsdienste

    FH Technikum Wien

    Informationsmanagement

  • 1993 - 2001

    Realgymnasium, Naturwissenschaften, Englisch, Französisch

    BRG Klosterneuburg

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

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