Dipl.-Ing. Raoul Bhatia
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Raoul Bhatia
- 3 Jahre und 6 Monate, Juni 2019 - Nov. 2022
Head of Operations
RadarServices Smart IT-Security GmbH
Lead 2 technical operation teams/12 people incl. engineers, team leads and project managers. Ensure internal & external IT service operations within service levels. Responsible for incident, problem, change, availability, security, performance, and capacity management. Collaborate with other departments to improve processes and ensure customer satisfaction. Participate in regular ISO 27001 audits.
- 1 Jahr und 11 Monate, Mai 2017 - März 2019
Experienced Manager DevOps, Cisco CX/Services
Cisco Systems, Inc.
Supervise 2 global DevOps teams. Manage vendor on ServiceGrid SaaS platform operations. Drive internal DevOps adoption and develop tools & best practices. Liaison between development, operations & cloud teams. Provide high-touch support for key SaaS offers. Build & operate clusters on AWS and internal labs. Excerpt: • Developed and facilitated DevOps roll-out plans for >700 engineers. • Increased IT & security compliance. • Reduced ServiceGrid platform and DevOps infrastructure cost by >$xxxk p.a.
- 2 Jahre und 5 Monate, Jan. 2015 - Mai 2017
Manager Technical Operations & SRE, Cisco ServiceGrid SaaS
Cisco Systems Austria
Manage 10 engineers. Operate 40 SaaS platforms (public & on-premises). Coordinate incident, problem, change, availability, security, performance, and capacity management. Ensure 99,95% of service availability. Work with other departments to ensure high levels of customer satisfaction. Accomplishments (excerpt): • Increased customer satisfaction, by championing collaboration between Dev, Ops, and Support. • Migrated 14 customer-facing SaaS platforms to AWS, using PMI principles.
- 9 Monate, Apr. 2014 - Dez. 2014
Senior SysOps/Site Reliability Engineer (SRE), Cisco ServiceGrid SaaS
Cisco Systems Austria
Provide senior systems management & 3rd level support for 40 ServiceGrid B2B ITSM SaaS platforms. Accomplishments (Excerpt): • Improved service automation and reusability, by using “Puppet” for configuration management. • Streamlined processes, by establishing best practices for systems administration.
- 8 Jahre, Jan. 2006 - Dez. 2013
Technical Director, IPAX Internet Services/Aloy Bhatia Hava OG
IPAX Internet Services - IPAX OG ehem. Aloy Bhatia Hava OG
Co-founded a successful web hosting provider. Responsible for 24/7 technical operations of servers and network. Responsible for incident, problem, change, availability, security, performance, and capacity management. Excerpt: • Co-founded and developed business from start-up to mid-6-figure sales annually. • Acquired & supported >2500 customers, including government, enterprise and private customers. • Engineered & operated highly available web hosting infrastructure across 3 data centers.
- 2001 - 2006
Software Developer
Gentics Software GmbH, now part of APA
Responsible for programming new features and fixing defects for the company’s enterprise portal and content management products.
Trainer
BFI Wien / BAZ
Ausbildung von Raoul Bhatia
- 2006 - 2007
Multimedia & Softwareentwicklung
FH Technikum Wien
- 2002 - 2006
Elektronische Informationsdienste
FH Technikum Wien
Informationsmanagement
- 1993 - 2001
Realgymnasium, Naturwissenschaften, Englisch, Französisch
BRG Klosterneuburg
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
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