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René CORTIN

Angestellt, Principal Support Account Manager, ServiceNow
Amsterdam, Niederlande

Fähigkeiten und Kenntnisse

Support Management
Customer Support Management
Customer Satisfaction Management
Large Language Models
Machine Learning
Generative AI
Generative artificial intelligence

Werdegang

Berufserfahrung von René CORTIN

  • Bis heute 4 Monate, seit März 2025

    Principal Support Account Manager

    ServiceNow
  • 3 Jahre und 4 Monate, Nov. 2021 - Feb. 2025

    Senior Support Account Manager

    ServiceNow

    • Delivering superior customer experience by anticipating and resolving client issues - going above and beyond client requirements. • Project coordination with customer, sales team and support teams throughout all stages of the customer relationship. • Managing client expectations to prevent overload or missed deadlines. • Primary point of contact • Key performance indicators for the production instance • Service metrics, customer's instance performance data, upgrade and patch management.

  • 2 Jahre und 3 Monate, Aug. 2019 - Okt. 2021

    Application Support

    Vista Entertainment Solutions

    • Responding to technical issues that occur abruptly and might require immediate solutions: o Head Office o Back Office o Cinema Manager o Service Framework o Vista POS o Vista Loyalty and Voucher Management • Replication of customer environment using Microsoft Hyper-V • Specialising in Vista Enterprise Products: o Head Office - with MovieXchange integration o Film Manager / Cinema Intelligence o Group Sales o Vista Horizon • Actively participating in fleshing-out our Knowledge base

  • 6 Jahre und 8 Monate, Dez. 2012 - Juli 2019

    Digital Marketing Consulting

    Dikoros Digital Marketing Management

    • Development of Internet search marketing strategies: organic search, social media marketing… • Measurement Plan, web analytics for measuring incremental impact in unique visitors, sessions/ visits, search engine positions, funnel analysis and custom metrics • Onsite and offsite search engine optimization that includes article distribution, press release syndication... • Hiring and overseeing freelancers, including writers, developers, copyeditors and community outreach organizers

  • 4 Jahre und 7 Monate, Okt. 2014 - Apr. 2019

    French Teacher

    Alliance Française Nederland and Taleninstituut Brederode

    • Teaching French to people from all walks of life and all nationalities • Following a structured syllabus from beginner to fluent

  • 10 Jahre und 10 Monate, Mai 2008 - Feb. 2019

    Founder

    Innovanaut

    Analyse du marché des réseaux sociaux - Détermination du positionnement - Différenciation - Direction du projet

  • 1 Jahr und 9 Monate, Juni 2011 - Feb. 2013

    Web Content Manager

    Freelance

    • Managing all content (French language) for 3 Air France / KLM’s websites: - www.flyingblueclubafrica.com - www.flyingbluegolf.com - www.flyingbluerunning.com • All content is managed with the use of Hippo 7 content management software • Copyediting and proofreading all web content submitted by various copywriters • Use of Facebook pages for each of the 3 sites for community and engagement tasks • Keeping abreast with emerging web technologies through relevant blogs, webinars and events

  • 2 Monate, März 2008 - Apr. 2008

    Online Marketing Manager

    LogMeIn Europe

    e-Marketing Referencement naturel Referencement payant (Google AdWords et Yahoo Search Marketing) Landing pages

  • 4 Jahre und 2 Monate, Dez. 2003 - Jan. 2008

    Gérant - E-Commerce Director

    WRC Electronics

    e-Commerce Director

  • 1 Jahr und 5 Monate, März 2001 - Juli 2002

    Application Service Manager

    Nortel Networks

  • 1 Jahr und 6 Monate, Sep. 1999 - Feb. 2001

    I.S. Analyst

    Nortel Networks

Ausbildung von René CORTIN

  • 1 Jahr und 4 Monate, Sep. 2002 - Dez. 2003

    Business administration

    The University of Birmingham (UK)

  • 10 Monate, Sep. 1998 - Juni 1999

    MIAGE

    Université de Nice Sophia Antipolis

Sprachen

  • Französisch

    Muttersprache

  • Englisch

    Fließend

  • Créole guadeloupéen

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