René CORTIN

Angestellt, Senior Support Account Manager, ServiceNow

Amsterdam, Niederlande

Über mich

I am a resourceful, tech-savvy and results-driven professional with a Masters of Computer Sciences (applied to enterprise management) and several other professional trainings. I have garnered 20+ years of leadership and hands-on experience diverse IT/business settings. I have a knack for strategic resolution of customers queries and needs regarding products while also overseeing the planning, development, and coordination of technical support initiatives leading to top-flight end-user satisfaction.

Fähigkeiten und Kenntnisse

En travaillant sur le référencement naturel (SEO
SEM
gestion du contenu
SE-Friendly URLs
sitemap
website usability) de votre site
je peux
dans un délai de seulement 5 à 6 mois
vous faire apparaître en première page de Google e
et ceci pour toute l'Europe. Mes 4 As : - Accrois
il vous/nous sera possible de mesurer de façon trè
mais surtout de conversion (achat ou inscription a
I am responsible for driving new revenue through t
transaction size and the “on-web” customer experie
and promote company’s brand standards. My skills
navigation
flow and experience – (after landing pages and pro
implementation and test of strategies for increasi

Werdegang

Berufserfahrung von René CORTIN

  • Bis heute 2 Jahre und 5 Monate, seit Nov. 2021

    Senior Support Account Manager

    ServiceNow

    • Delivering superior customer experience by anticipating and resolving client issues - going above and beyond client requirements. • Project coordination with customer, sales team and support teams throughout all stages of the customer relationship. • Managing client expectations to prevent overload or missed deadlines. • Primary point of contact • Key performance indicators for the production instance • Service metrics, customer's instance performance data, upgrade and patch management.

  • 2 Jahre und 3 Monate, Aug. 2019 - Okt. 2021

    Application Support

    Vista Entertainment Solutions

    • Responding to technical issues that occur abruptly and might require immediate solutions: o Head Office o Back Office o Cinema Manager o Service Framework o Vista POS o Vista Loyalty and Voucher Management • Replication of customer environment using Microsoft Hyper-V • Specialising in Vista Enterprise Products: o Head Office - with MovieXchange integration o Film Manager / Cinema Intelligence o Group Sales o Vista Horizon • Actively participating in fleshing-out our Knowledge base

  • 6 Jahre und 8 Monate, Dez. 2012 - Juli 2019

    Digital Marketing Consulting

    Dikoros Digital Marketing Management

    • Development of Internet search marketing strategies: organic search, social media marketing… • Measurement Plan, web analytics for measuring incremental impact in unique visitors, sessions/ visits, search engine positions, funnel analysis and custom metrics • Onsite and offsite search engine optimization that includes article distribution, press release syndication... • Hiring and overseeing freelancers, including writers, developers, copyeditors and community outreach organizers

  • 4 Jahre und 7 Monate, Okt. 2014 - Apr. 2019

    French Teacher

    Alliance Française Nederland and Taleninstituut Brederode

    • Teaching French to people from all walks of life and all nationalities • Following a structured syllabus from beginner to fluent

  • 10 Jahre und 10 Monate, Mai 2008 - Feb. 2019

    Founder

    Innovanaut

    Analyse du marché des réseaux sociaux - Détermination du positionnement - Différenciation - Direction du projet

  • 1 Jahr und 9 Monate, Juni 2011 - Feb. 2013

    Web Content Manager

    Freelance

    • Managing all content (French language) for 3 Air France / KLM’s websites: - www.flyingblueclubafrica.com - www.flyingbluegolf.com - www.flyingbluerunning.com • All content is managed with the use of Hippo 7 content management software • Copyediting and proofreading all web content submitted by various copywriters • Use of Facebook pages for each of the 3 sites for community and engagement tasks • Keeping abreast with emerging web technologies through relevant blogs, webinars and events

  • 2 Monate, März 2008 - Apr. 2008

    Online Marketing Manager

    LogMeIn Europe

    e-Marketing Referencement naturel Referencement payant (Google AdWords et Yahoo Search Marketing) Landing pages

  • 4 Jahre und 2 Monate, Dez. 2003 - Jan. 2008

    Gérant - E-Commerce Director

    WRC Electronics

    e-Commerce Director

  • 1 Jahr und 5 Monate, März 2001 - Juli 2002

    Application Service Manager

    Nortel Networks

  • 1 Jahr und 6 Monate, Sep. 1999 - Feb. 2001

    I.S. Analyst

    Nortel Networks

Ausbildung von René CORTIN

  • 1 Jahr und 4 Monate, Sep. 2002 - Dez. 2003

    Business administration

    The University of Birmingham (UK)

  • 10 Monate, Sep. 1998 - Juni 1999

    MIAGE

    Université de Nice Sophia Antipolis

Sprachen

  • Französisch

    Muttersprache

  • Englisch

    Fließend

  • Créole guadeloupéen

    -

Interessen

Music
reading
tennis
boating
sailing
skiing
scuba-diving
go-carting
horseback riding
travelling
cinema

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