René CORTIN
Angestellt, Senior Support Account Manager, ServiceNow
Amsterdam, Niederlande
Über mich
I am a resourceful, tech-savvy and results-driven professional with a Masters of Computer Sciences (applied to enterprise management) and several other professional trainings. I have garnered 20+ years of leadership and hands-on experience diverse IT/business settings. I have a knack for strategic resolution of customers queries and needs regarding products while also overseeing the planning, development, and coordination of technical support initiatives leading to top-flight end-user satisfaction.
Werdegang
Berufserfahrung von René CORTIN
• Delivering superior customer experience by anticipating and resolving client issues - going above and beyond client requirements. • Project coordination with customer, sales team and support teams throughout all stages of the customer relationship. • Managing client expectations to prevent overload or missed deadlines. • Primary point of contact • Key performance indicators for the production instance • Service metrics, customer's instance performance data, upgrade and patch management.
2 Jahre und 3 Monate, Aug. 2019 - Okt. 2021
Application Support
Vista Entertainment Solutions
• Responding to technical issues that occur abruptly and might require immediate solutions: o Head Office o Back Office o Cinema Manager o Service Framework o Vista POS o Vista Loyalty and Voucher Management • Replication of customer environment using Microsoft Hyper-V • Specialising in Vista Enterprise Products: o Head Office - with MovieXchange integration o Film Manager / Cinema Intelligence o Group Sales o Vista Horizon • Actively participating in fleshing-out our Knowledge base
6 Jahre und 8 Monate, Dez. 2012 - Juli 2019
Digital Marketing Consulting
Dikoros Digital Marketing Management
• Development of Internet search marketing strategies: organic search, social media marketing… • Measurement Plan, web analytics for measuring incremental impact in unique visitors, sessions/ visits, search engine positions, funnel analysis and custom metrics • Onsite and offsite search engine optimization that includes article distribution, press release syndication... • Hiring and overseeing freelancers, including writers, developers, copyeditors and community outreach organizers
4 Jahre und 7 Monate, Okt. 2014 - Apr. 2019
French Teacher
Alliance Française Nederland and Taleninstituut Brederode
• Teaching French to people from all walks of life and all nationalities • Following a structured syllabus from beginner to fluent
10 Jahre und 10 Monate, Mai 2008 - Feb. 2019
Founder
Innovanaut
Analyse du marché des réseaux sociaux - Détermination du positionnement - Différenciation - Direction du projet
1 Jahr und 9 Monate, Juni 2011 - Feb. 2013
Web Content Manager
Freelance
• Managing all content (French language) for 3 Air France / KLM’s websites: - www.flyingblueclubafrica.com - www.flyingbluegolf.com - www.flyingbluerunning.com • All content is managed with the use of Hippo 7 content management software • Copyediting and proofreading all web content submitted by various copywriters • Use of Facebook pages for each of the 3 sites for community and engagement tasks • Keeping abreast with emerging web technologies through relevant blogs, webinars and events
2 Monate, März 2008 - Apr. 2008
Online Marketing Manager
LogMeIn Europe
e-Marketing Referencement naturel Referencement payant (Google AdWords et Yahoo Search Marketing) Landing pages
4 Jahre und 2 Monate, Dez. 2003 - Jan. 2008
Gérant - E-Commerce Director
WRC Electronics
e-Commerce Director
1 Jahr und 5 Monate, März 2001 - Juli 2002
Application Service Manager
Nortel Networks
1 Jahr und 6 Monate, Sep. 1999 - Feb. 2001
I.S. Analyst
Nortel Networks
Ausbildung von René CORTIN
1 Jahr und 4 Monate, Sep. 2002 - Dez. 2003
Business administration
The University of Birmingham (UK)
10 Monate, Sep. 1998 - Juni 1999
MIAGE
Université de Nice Sophia Antipolis
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Créole guadeloupéen
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