Rico Keidel

- Led and scaled a global service delivery team of up to 14 support specialists across Europe, Asia, and LATAM - Built the Service Desk operation from scratch into a business-critical function generating €1.6M+ annual revenue - Reduced open backlog by 50%+ through process redesign, prioritization dashboards, and automation - Acted as primary escalation lead for a Fortune 100 enterprise client across agencies and vendors - Introduced workflow automation (Jira, reporting, provisioning, integrations) to improv

- Owned and delivered multi-market WordPress migrations across UK, Japan, LATAM, Spain, and US - Managed projects totaling €600k–€1.6M+ in volume with full client responsibility - Coordinated cross-functional teams (engineering, content, QA, vendors) for complex launches - Introduced structured gap analysis and launch processes that reduced escalations and delivery risk - Built strong long-term client relationships — becoming the go-to person for complex issues Tools & Systems: Jira, cross-team delivery wo

- Provided technical WordPress support for high-traffic enterprise websites - Resolved platform, plugin, and performance issues in a fast-paced service environment - Built strong CMS and troubleshooting foundation that later scaled into project and delivery leadership

- First author on peer-reviewed research on time-resolved microgel collapse dynamics using advanced SAXS experiments and simulations - Developed computational models combining equilibrium thermodynamics and kinetic transport processes to explain structural transitions - Optimized experimental execution pipelines, reducing measurement cycle time by ~65% (30s → 10s) and consolidating multi-system workflows into a single automated process - Improved experimental efficiency and data quality through redesigned m

- Analyzed thermal and load-dependent behavior of a reboiler system in continuous chemical production, identifying fluctuating input conditions as the root cause of capacity bottlenecks - Built operational models explaining day–night temperature effects and their impact on heating and cooling limits across the system - Selected for BASF Talent Pool and participant in the “Explore Together” high-potential development program

Hands-on training in machine learning, data pipelines, AI systems, and automation workflows with real-world projects and production-style tooling.

- Selected as DAAD ISAP scholarship recipient for international academic exchange

Honors & Distinction: • Dean’s List — Top academic performance in first two years