Bjoern Carstensen

Led development of ResMed’s Digital Health Platform, enabling rapid scaling of digital products via reusable services: workflow automation, patient communication orchestration, identity & access management, and interoperable data domains. Connected consumer and provider interfaces, built product analytics, delivered Data-as-a-Service to boost adherence and efficiency, and led a 20-member international team across the US, Canada, and Australia.

Delivered business value at Brainlab by cutting costs via end-to-end workflow automation (e.g., software license creation, service documentation), enabling new revenue through digital sales models (subscription billing, marketing automation, mobile sales app), and boosting efficiency with an integrated IT–process engineering model (DMAIC, Lean Six Sigma). Implemented portfolio management to align strategy and led 40 IT, process, and infrastructure specialists.

Drove +58% service revenue growth in 5 years, making service the top revenue contributor, enabled by Salesforce.com as a central cockpit. Boosted customer satisfaction +25% (NPS 64) via new feedback and escalation processes. Cut costs and improved uptime with a remote service platform (30% devices connected). Increased efficiency through process automation, expanded global service via franchising, and led 280 staff (€54m revenue) with 70 direct technical and clinical reports.

Led the global rollout of SAP across sales, service, finance, warehouse & logistics, and HR in just 15 months, delivering on budget as Project Manager with a team of 25 internal and external specialists.

Led ERP process automation initiatives in order management, supply chain, and logistics for telecom and oil companies across Europe, streamlining operations and reducing complexity. Contributed in multiple capacities, including Process Consultant, Project Manager, Test Manager, and Trainer.

- Artificial Intelligence - Image and Pattern Recognition - Business Admistration