Riddhiman Chaki

• Led Product Division for the booking funnel, managing a team across Munich and Bangalore which is responsible for close to 80% of revenue • Restructured the Division to prioritize user needs and enhance user-centricity. • Achieved a 2.2% increase in ARPU (Average Revenue Per User) • Improved revenue from add-on products by 19%. • Streamlined the hiring process, resulting in successfully hiring and onboarding 10 Product and Analytics leaders, boosting team productivity and innovation.

• Led the product management division focused on existing users. • Reduced customer contacts by 8% by addressing their needs online by guiding them to solutions • Optimized the flow to help existing users find the right product suite to enhance user experience and retention • Restructured the division to strengthen product-centricity, aligning units to user stage and needs

• P&L Owner (Subdomain Head) and Product Leader of Careem Rewards and Careem Plus (Subscription Program) • Grew Careem Rewards program into a profitable loyalty program and which has increased Gross Merchandise Value (GMV) by close to 55 M USD • Built Careem Plus (a subscription program- [https://tinyurl.com/mp55cs2] ) from the pitch stage to becoming the centerpiece of Careem's strategy [https://tinyurl.com/2ky4dbn8]

Head Of Product • Handpicked by Grab leadership team to set up and oversee the product team of OVO, a newly acquired payment start-up in ID Orchestrated a seamless post-merger integration into the Grab ecosystem Lead Product Manager • Under my leadership, Grab Rewards grew from an experimental program to the largest loyalty program in SEA, operating in 8 countries, and the team to 40+ across three countries. • Expanded the user base 8m+ MOU, 1,000+ partners • Grab Rewards added 80M to the annual revenue

• Created Chat & Pay enabling Peer-to-Peer (P2P) transfer, while managing a team of 15 engineers [https://tinyurl.com/2p8ths46] • Created Offline Payment Module for large Merchants [https://tinyurl.com/2s4zpt5m] • Developed a transaction authentication method that does not require any phone connectivity as a viable alternative to the SMS-based OTP – filed for patent [https://tinyurl.com/mu4eyeyk] • Received the Grow Award for generating value in consecutive trimesters the only employee out of 2500+

• Co-authored Payment Bank application, resulting in Paytm being the first e commerce payment company to be granted the Payment Bank License • Developed Merchant Invoicing System and Subscription System • Introduced the Cashback feature for merchants to reward their consumer • Created escrow for e-commerce merchants allowing users to safely make payments to e- commerce companies when industry maturity and the trust levels were low • Awarded for Excellence in Product Management (Game On 2015)

• Led the creation of India's first wallet-based remittance system • Achieved a monthly transaction volume of over USD 15M within six months. • Successfully piloted Aadhaar-based cash-out in cooperation with the Indian Government • Awarded the Young Achiever Award in 2013