Riddhiman Chaki

• Conceived and co-founded a transformative B2B SaaS platform to disrupt the vehicle rental and leasing industry. • Integrating AI-driven dynamic pricing and personalised customer recommendations to disrupt the vehicle rental industry. • Bootstrapped a team of 15 to develop a complete end-to-end platform for three major clients in MENA while leading fundraising efforts to secure investment.

• Led the Booking Division globally, managing a team responsible for 80% of revenue. • Restructured teams to enhance user-centricity, boosting ARPU by 2.2% and add-on product revenue by 19%. • Successfully hired and onboarded 10 senior product and analytics leaders, driving innovation and execution. • Leveraged ML models to personalise in-app recommendations for car selection and add-ons, increasing basket size by 7% and checkout conversion by 2%

• Directed customer retention strategies to enhance customer retention and lifecycle value - reducing customer contacts by 8% through enhanced self-service solutions. • Reorganized the product division for improved alignment with user journey stages, optimizing customer experience.

• Owned the P&L and Product for Careem Rewards and Careem Plus, driving $55M in incremental GMV. • Scaled Careem Rewards into a profitable loyalty program across multiple markets. • Built Careem Plus from pitch stage to a flagship subscription offering - positioning it as a central use strategy driver. (https://tinyurl.com/2ky4dbn8) • Reduced churn through predictive analytic models and boosted engagement by ML- powered recommendation engine

Head Of Product • Handpicked by Grab leadership to set up and lead the OVO product team in Indonesia post-acquisition • Spearheaded post-merger integration, establishing robust team structures Lead Product Manager • Built Grab Rewards from scratch into SEA’s largest loyalty program, scaling the team from 6 to 40+ across three countries and operating in 8 markets.. • Expanded Grab Rewards user base to 8M+ monthly active users and 1,000+ partners, adding $80M to annual revenue.

• Created Chat & Pay enabling Peer-to-Peer (P2P) transfer, while managing a team of 15 engineers [https://tinyurl.com/2p8ths46] • Created Offline Payment Module for large Merchants [https://tinyurl.com/2s4zpt5m] • Developed a transaction authentication method that does not require any phone connectivity as a viable alternative to the SMS-based OTP – filed for patent [https://tinyurl.com/mu4eyeyk] • Received the Grow Award for generating value in consecutive trimesters the only employee out of 2500+

• Co-authored Payment Bank application, resulting in Paytm being the first e commerce payment company to be granted the Payment Bank License • Developed Merchant Invoicing System and Subscription System • Introduced the Cashback feature for merchants to reward their consumer • Created escrow for e-commerce merchants allowing users to safely make payments to e- commerce companies when industry maturity and the trust levels were low • Awarded for Excellence in Product Management (Game On 2015)

• Led the creation of India's first wallet-based remittance system • Achieved a monthly transaction volume of over USD 15M within six months. • Successfully piloted Aadhaar-based cash-out in cooperation with the Indian Government • Awarded the Young Achiever Award in 2013