Ing. Roberto Lukas

Technical sales representative for East-South part of Switzerland and Ticino region. Image Measurement Team.

-Responsible for the training of sales teams, the regular development of the training plan, in order to guarantee the best Customer Experience and company standards. -Responsabile dell'attività di formazione di gruppi di addetti alla vendita, del regolare svolgimento del piano di formazione, al fine di garantire la migliore Customer Experience e degli standard aziendali.

store, responsible for making the customer experience a pleasant shopping experience Thanks to the matured communication skills, I are the reference point for the whole team, coordinating and leading the team to success. Implementation of their organizational skills to optimize operational procedures in the store.

- Leadership of team, stock control, cash office manager, KPI target driven, team reviews, coaching and development, customer service champion, mentor, scheduling, training, customer satisfaction, management of new openings.

- Analysis and verification of the accounting, use and implementation of systems and software for the management of personal data. Interaction with the end-user and salse.

The USI EMBA is a modular, advanced master in management degree, taught in English, by exceptional international faculty at the Università Svizzera italiana.