Robin Weber

As a Google Ads Account Strategist, I managed a dynamic portfolio of 160+ small to medium-sized business clients and/or their marketing agencies, helping them grow through data-driven digital advertising strategies. Acting as a trusted advisor, I deliver strategic insights and actionable recommendations to optimize account performance across Google Ads platforms.

- Being the face of the hotel, I was essentially more of a problem-solver, a "one-stop-shop". From the point of making the reservation, organizing a bouquet of flowers for the same night, until check-out and getting back lost items, it was me and my colleagues who gave our all to get the guests to want to come back, by being the first and last point of contact. - The hotel has 200+ rooms and almost 400 beds, offering a widespread variety of categories from affordable budget options to a 60 m^2 Presidenti

- Selling and upselling was a daily thing I did, but given my long experience in hospitality-related sales, I am ready and able to do just that. - Mediating between hotels and guest, to make sure that both parties were living up to the contract and the customer enjoys his trip. - If things went south, I processed refund claims, found relocation opportunities and alternative flights while ensuring customer satisfaction

As shift supervisor it was my responsibility to ensure that everything went according to plan. - On a daily basis, I was taking care of administrative duties like issuing and sending invoices, making sure that the room rates are correct and that our partner companies sign their contracts for specialized rates for their employees on business trips. - From the point of making the reservation, organising a bouquet of flowers for the same night, until checking out and even getting back lost items, it was me a