Rochelle Tissera

Deliver professional-level client support by resolving product and service-related issues with minimal supervision, while ensuring high client satisfaction. Regularly navigate internal systems to address inquiries, recommend solutions for recurring issues, and build strong, ongoing client relationships. Collaborate across departments to meet client needs, exceed service level goals through cross-training support, and maintain up-to-date industry knowledge to provide innovative solutions.

Delivered consistent, high-quality service by diagnosing issues, navigating internal systems, and providing accurate resolutions while maintaining detailed documentation. Managed client disputes, identified trends, and recommended solutions to prevent recurring issues. Acted as a liaison between clients and internal teams, and offering product-related guidance. Provided business and technical support, contributed to project implementations, handled reconciliation, client billing, and operational reporting.

Trained and mentored new hires in the communications department. Earned the highest state-awarded communications certification. Prioritized and dispatched high-volume and emergency service calls with precision and urgency. Acted as a key liaison between management and external agencies to coordinate incident response efforts. Conducted research and analysis of security-sensitive information, and managed critical records across national and internal databases to support operational readiness and compliance