Rocio Solis

• Client Management • Creation of “Success Stories” reports & calculation of ROI • Documentation of internal processes

• Project management support managing project timeline • Implementation of work streams, driving and monitoring the processes, managing risks and project documentation • Customer relationship management with international clients • Delivering tutorial materials and trainings for key users • Coordination of internal global project teams

• Ensure quality management for Clinical Research Studies • Reduction of risk factors through the creation of control systems • Monitoring of findings resolutions • Regular follow up on efficiency and effectiveness of processes • Regular check up on personnel performance • Assistance to resolutions on audits from sponsors

• Development and implementation of BTL activities • Management of customer relationships for key junior accounts • Web and social media management for clients

•Sale reports generation (ORACLE) •Generation and follow up of promotional plan 2011 for independent drugstores •Customer data base actualization