Roman Slesar

TSC Tier 2 and MDDS Tier 3 TSC (Technician Support Center) for AT&T technicians and managers. HW/SW/VPN support of WIN Mobile OS phones, iPhones/iPads and IFDs like Panasonic CF19/30/31, Explore C5, Toughpad, Bobcat, SIM cards etc. Troubleshooting of mobile devices in MobileIron (MDM). Lost/stolen devices. Device swaps. Check for issues and group memberships in ADUC. EAS request, un/blacklist devices. Track incidents in Remedy. Manage KB. Special projects assigned by managers and team leader.

Analysis, problem solving of tech/SW issues on Mobile devices of many brands like Asus, Apple, BlackBerry (RIM), HTC, LG, Nokia, Samsung, Sony, etc. with Android, BB, WIN Mobile, WIN Phone OS and support of PC SW required for mobile devices incl. FW upgrades or OS restore. HW issues, SW issues, SIM activations including adding and removal of features, VPN issues, EAS, MobileIron (MDM), Toggle (BYOD) Communication and problem solving with other internal teams like AMS, CSO, Toggle (development team)

Analysis , problem solving of SW, PC, telephones, mobiles, printers SW installations, remote SW installation; networking, HW diagnostics Support for EXECUTIVE users with high priority. Backup for WLC (Workload Coordinator) and SLC (Service Level Coordinator) to meet SLA (Service Level Agreement). Communication and problem solving with third-party resolvers like Escalation and Coordination team (E-coord), LanDesk team (remote SW installations), SOA team (ordering and SW licensing).

Security and safety on board, service and operation, managing and motivating of employees and colleagues during the flight. First Aid Kit training. 1st year working on weekends only as regular cabin crew. In 2007 promoted to Chief of the cabin.

Ground handling operation of private, VIP, cargo, government flights, communication with airport dispatch, management of VIP lounge, recording in the store module

Landscape engineering