Roshan Naik

 Provide L1 and L2 support for Global users (Europe)  Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, requests for assistance from users experiencing problems with engineering application, hardware, software, networking, and other  Escalate high priority incidents & all cases, which cannot be resolved, are escalated correctly to the appropriate manager.

 Typically provides technical support for clients.  Analyze user requirements and specifications for new product.  Configuring network printers.  Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Information Technology Infrastructure Management Information Technology Service Management

Electrical & Electronics