Mag. Rudolf Toth

IT Service Management and Service Transition to maximize efficiency and to meet all the business operational needs. Incident and Request fulfillment management, Problem management along with running the improvement projects. Supporting the IT infrastructure with the goal to establish a state of art digital workplace, along with fulfilling the compliance requirements and IT security standards, leveraging the MS Azure Cloud services. Management of cross-functional internal and external IT Operation teams.

- Providing 2nd and 3rd level end-user support. Support projects in their handover to operations. - Identity and access management. Supporting remote access based on Citrix and VPN solutions, including strong authentication mechanisms with RSA token administration. - Troubleshooting of encryption tools. Data recovery and restore. - Installation, configuration and deployment of computer operating systems and applications. - Provisioning, configuring and maintenance of Virtual Machines.

Installation, configuration and administration of all on-site front-end systems in compliance with the corporate standards. Development and optimization of the production system for BMW in an fast paced international environment. Monitoring, diagnosing and solving different manufacturing issues, including work on crisis situations. Liaising with higher-level support in order to improve problem escalation and feedback on various topics.