Rui Coelho

Repositioned Retail IT as a business-facing capability while steering the strategic roadmap to support network growth, operational performance, and digital enablement. • Lead and mentor a dedicated team of specialists, taking full accountability for setting performance objectives, conducting annual evaluations, and defining training and career definitions to ensure excellence in service delivery and ensure motivation and team retention

Established and developed the enterprise PMO into a central governance and value-management function, aligning business priorities, IT investments, and execution capacity.

Created an internal function focused on process governance, efficiency, and adding value. • Designed enterprise process governance and continuous improvement frameworks • Led end-to-end process mapping and optimization across core business areas • Developed KPI models and cost–benefit analyses to support investment decisions and portfolio prioritization • Provided structured analytical support for transformation and strategic initiatives

Gather business requirements, procure solutions, and define and monitor project plan and deliverables. Manage stakeholders relations and expectations. Procure new team members and support their growth. Ensure change management, training and continuous improvement processes 'Lessons learned' sessions and KPI's Main projects: » Implement CRM » Implement Production management system » Implement new Corporative Portal and Intranet » Implement Middleware system

Analyze and document business requirements and needs Define project plan, activities and deliverables Monitor project schedule and quality vs planned Serve as the liaison between business and IT/support areas Business areas: » Wholesale, Franchising, Own brands » B2B and B2C portals » Commercial area, Supply Chain and Store operations

Analyze and document business requirements and needs Manage projects and Lead development teams Analyze and transform business req. into functional ones Serve as an IT consultant and develop Solutions Business areas: » Banking and Insurance (MIllennium BCP, NovaBank, BPI, ...) » Telecommunications (Optimus, TMN, ...) » Industry (Cimpor, ..)