Rupa Alexandru

Take customer tickets by phone or by email and handling technical issues through efficient use of materials provided Update the data base and create the technical documentation with resolved cases details Use the virtual lab in order to reproduce the customer issue and test different scenarios Work with technologies like Exchange, Active Directory, Sharepoint, Skype for Business Keep in contact with customers, make sure the right expectations are being set

Ensure timely and effective resolution of end-user IT related issues Key Responsibilities: Take internal customer calls in German; Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution; Collect data for internal reporting; Ensure service level agreements' fulfillment; Resolve incidents, service requests and queries; Update information in the relevant systems; Document new known errors;

I have been part of EA Games project and here I had to offer the support for customers in order to use the products in normal parameteres. Also I had to promote a variety of products from the EA Games' portofolio. Acquired skills and knowledge: Microsoft Office, Fast learner, logical thinking and fast understanding, good analitical skills, problem solving skills, fast adaptation, versatility and ability to work in a fast pace and sustained, calm and patience in working with people.

Taxi driver Airport Driver Vienna, Vienna (Austria) Transporting persons and taking orders. I also had to do primary accounting and revenue management.

Generic Band, Bucharest (Romania) I participated at various events as an organist of the band. Other responsibilities within this job were: organizing the events, assembly and transportation of equipment, organizing the itinerary.

Taught courses: Composition, musicology and musical pedagogy, jazz, light music.