Rupa Alexandru

Bis 2019, Cloud IT Engineer, Wipro Technologies
Wien, Österreich

Fähigkeiten und Kenntnisse

MS Office
sharepo
onedrive
Microsoft Outlook
Microsoft Word
Microsoft Excel
commerce
Customer

Werdegang

Berufserfahrung von Rupa Alexandru

  • 1 Jahr und 1 Monat, Apr. 2018 - Apr. 2019

    Cloud IT Engineer

    Wipro Technologies

    Take customer tickets by phone or by email and handling technical issues through efficient use of materials provided Update the data base and create the technical documentation with resolved cases details Use the virtual lab in order to reproduce the customer issue and test different scenarios Work with technologies like Exchange, Active Directory, Sharepoint, Skype for Business Keep in contact with customers, make sure the right expectations are being set

  • 1 Jahr und 1 Monat, Apr. 2017 - Apr. 2018

    Agent L1 Service Desk - IT Specialist

    Vodafone

    Ensure timely and effective resolution of end-user IT related issues Key Responsibilities: Take internal customer calls in German; Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution; Collect data for internal reporting; Ensure service level agreements' fulfillment; Resolve incidents, service requests and queries; Update information in the relevant systems; Document new known errors;

  • 1 Jahr, Mai 2016 - Apr. 2017

    Technical Support Advisor in German

    Téléperformance

    I have been part of EA Games project and here I had to offer the support for customers in order to use the products in normal parameteres. Also I had to promote a variety of products from the EA Games' portofolio. Acquired skills and knowledge: Microsoft Office, Fast learner, logical thinking and fast understanding, good analitical skills, problem solving skills, fast adaptation, versatility and ability to work in a fast pace and sustained, calm and patience in working with people.

  • 1 Jahr und 9 Monate, Aug. 2014 - Apr. 2016

    Mietwagen Fahrer

    Airport driver

    Taxi driver Airport Driver Vienna, Vienna (Austria) Transporting persons and taking orders. I also had to do primary accounting and revenue management.

  • 3 Jahre und 5 Monate, Feb. 2010 - Juni 2013

    Musician

    Generic Band

    Generic Band, Bucharest (Romania) I participated at various events as an organist of the band. Other responsibilities within this job were: organizing the events, assembly and transportation of equipment, organizing the itinerary.

Ausbildung von Rupa Alexandru

  • 3 Jahre und 10 Monate, Okt. 2009 - Juli 2013

    Composition/Arrangement, Jazz/Popular Music

    National University of Music, Bucharest (Romania)

    Taught courses: Composition, musicology and musical pedagogy, jazz, light music.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z