Sabrina Maietta

- Customer Care Agent responsible of the Social Network contacts (Facebook/Twitter) for YOOX.COM - Customer Service agente responsible of the german vip clients line - Backoffice Mitarbeiter - Customer service through three different languages (italian, german and english) - Main senior agent of the german team -Trainer of new agents - Working experience as recruiting manager - Working experience as team leader (training of new members/team support)

- Customer contacts management - Staff shifts and holidays management - Quality Manager of the customer service : monitoring the work done by the team, planning and conducting quality improvement meetings - Managing contacts with the company's international offices - Work experience as recruiting manager - Conducting training sessions for the new members - Team support (floor support)

- Inbound call-center agent (to work on e-mails and calls) - customer service through three different languages (italian, german and english) - Working experience as recruiting manager - Working experience as team leader (training of new members/team support)

The university “L’Orientale” offered me also the possibility to get experience in the fields of Recruitment and internal Management (HR), thanks to a proficiency course linked to a short training in some companies in Naples.

German lessons for children of primary and secondary school.

My studies have been focused on learning the whole world of a language, studying the best ways to learn and teach it. Some of my exams and internships aspired to connect the study of the language to the modern technologies.