Sabrina Maietta
Angestellt, Customer Support Agent, HUMANOO
Berlin, Deutschland
Über mich
I am a person who is passionate about everything she does: I love learning and challenging myself with new things. I graduated with honors in foreign languages, I have experience in teaching and recruiting and for the past six years I have been using my language skills in the customer service sector, an environment in which I have had the opportunity to grow professionally and gain experience. I love working with people, as well as working in an international team, so, to date, this business sector is the one that best suits my job requirements. I like working in a team, but I don't mind the silence of solitude either; creative arts are my favorite hobbies, from the simplest photography to abstract painting. I'm currently self-taught in French and Russian, writing my first novel, taking an online cake design course, and trying to further my knowledge of interior design... At the same time, I try to raise my children in the best way possible.
Werdegang
Berufserfahrung von Sabrina Maietta
- Customer Care Agent responsible of the Social Network contacts (Facebook/Twitter) for YOOX.COM - Customer Service agente responsible of the german vip clients line - Backoffice Mitarbeiter - Customer service through three different languages (italian, german and english) - Main senior agent of the german team -Trainer of new agents - Working experience as recruiting manager - Working experience as team leader (training of new members/team support)
1 Jahr und 9 Monate, Dez. 2017 - Aug. 2019
Elternzeit
Mutterschutz + Elternzeit
- Customer contacts management - Staff shifts and holidays management - Quality Manager of the customer service : monitoring the work done by the team, planning and conducting quality improvement meetings - Managing contacts with the company's international offices - Work experience as recruiting manager - Conducting training sessions for the new members - Team support (floor support)
- Inbound call-center agent (to work on e-mails and calls) - customer service through three different languages (italian, german and english) - Working experience as recruiting manager - Working experience as team leader (training of new members/team support)
1 Monat, März 2015 - März 2015
Recruiting Assistant
Proficiency course and private training through Università "L'Orientale"
The university “L’Orientale” offered me also the possibility to get experience in the fields of Recruitment and internal Management (HR), thanks to a proficiency course linked to a short training in some companies in Naples.
5 Monate, Nov. 2014 - März 2015
German Teacher
I.C. Paolo Borsellino
German lessons for children of primary and secondary school.
Ausbildung von Sabrina Maietta
3 Jahre und 1 Monat, Okt. 2012 - Okt. 2015
Foreign Languages and Literatures
Università degli studi di Napoli L'Orientale
My studies have been focused on learning the whole world of a language, studying the best ways to learn and teach it. Some of my exams and internships aspired to connect the study of the language to the modern technologies.
Sprachen
Italienisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend
Französisch
Grundlagen
Russisch
Grundlagen