Sachin Jain

• Directed a 200+ member Global Development Centre delivering 98% SLA compliance through disciplined execution and KPI ownership. • Steered end-to-end global delivery across applications, cloud infrastructure, and IT support, overseeing 24x7 operations and aligning IT strategy with business priorities in collaboration with HR, Legal, and Finance. • Administered an annual budget of $2.5 million and controlled quarterly forecasting through budget vs. actuals tracking

• Owned a $10M+ annual revenue portfolio of global retail cloud customers; ensured 99.5% uptime for mission-critical services and drove PCI compliance and security initiatives. • Accelerated incident resolution by 20% through process optimization, automation, and operational governance. • Mitigated vulnerability exposure by 50% by executing a PCI compliance program across the global customer base. • Chaired monthly global cloud service reviews to drive continuous improvement against agreed service metrics.