Sameer Parveez Khan

Lead resource in technology management and operation. With Extensive hands-on Experience in cloud and On premises automation. Building solutions on deployment and upgrade. -Automated Deployment process—eliminating manual processes and providing a streamlined experience for upgrade of Windows Servers. -Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications. -Develop and Deployment of PowerShell automation scripts for IT and business.1

As senior consultant working with a team of 12 members in supporting the client infrastructure which consisted of Active directory, Microsoft Exchange , email virus filters, and spam filter. -Deployment and Administration of Windows Environment. -Expanded Email capabilities through interconnecting messaging server with Email Archiving solution. -Configuration of DNS, E-Mail Routing, Email Tracking, SMTP. -Tracked, analyzed, and interpreted trends in e-mail system data.

-Managing Windows and Blackberry Enterprise infrastructure for EU, US, and Singapore customers. -Implementing security patches on servers. -Co-ordination with IT personnel from other sites for configuring servers and applications. -Handle end users issues that were not resolved by the first line of support.

The role of Junior System Administrator at Mafic gave me exposure to various platforms, Windows, Linux and VMware for the multiple client base. The day to day activities that were carried out are as below. -Installation, the configuration of Microsoft and Linux servers -Configuration and support for email and web filters. -Analysis of server logs, documentation of complex software and hardware, and matters of significance pertaining to networking connectivity issues, printer, server, and application.

Worked as a Work force management Analyst. Supporting the IT infrastructure. -Configuration of E-Source for agents (Resource Tool for Organization). -Avaya Skillset Refresh Process (Changing the skillset for Contact Center Agents). -Generation of Skill Set Reports based on CMS (Call Management Systems). -Monitoring, updating database, and generating reports from CMS (Call monitoring System).