Saniya Shakenova

Improvement of incident process management. Weekly report on quality level of IT services. Conduction of trainings on incident process management.

Supervision of IT services in the following ares: Network resources, Internal website, ITSM system. Update of list of working members in ITSM system. Functional testing of ITSM system.

Handling incidents and calls from all employees of the Bank. Escalating incidents in ITSM system. Updating catalogue in ITSM system and its implementation. Analysis of the department's work. Preparation of reports (Department's KPI, incident report to be sent to National Bank of the Republic of Kazakhstan.) Preparation of schedule of the department's employees. Quality control of notification about incident.

Improvement of the organisation process of external trainings. Automation of the application process by customers of external trainings. Development of a vision of processes. Revision and improvement of internal regulatory documents. Building long-term relationships with providers of external trainings. Maintaining documentation. Control over the quality level of trainings. Assigning e-learning and testing in Web Tutor.

Organisation and conduction of HR trainings. Benefits and Compensations Analysis of Kazakhstan and Uzbekistan labor market. Analysis of organisational structure of IT departments for optimisation. Preparation of presentations and reports.

Participation in Personnel Engagement analysis for national holding of Kazakhstan. Participation in Benefits and Compensations Analysis of Kazakhstan and Uzbekistan labor market.

Korean language course