Sergei Gladkov

1. HAM, main focus. - the detailed yearly demand forecast has been calculated; - quarterly contracts were replaced with consolidated annual contracts; - significant discounts from all major hardware vendors and their partners were acquired. 2. SAM, residual principle. - some consolidated international contracts has been signed; - some licenses were moved to the single point of management; - total demand has been significantly reduced; - increased discounts from some vendors' headquarters were acquired.

Project and methodological guidance for the implementation from scratch of IT asset management processes and automated IT asset management tools. Creation of a competence center for managing IT assets of a group of companies. Accomplishments. Software Asset Management processes have been designed and implemented. Team has been hired and trained. SAM tool(Aspera SmartTrack) has been implemented.

Responsible for overseeing managerial and process aspects of IT asset management. KPIs, coaching, and hiring. Organizing work activities to achieve business objectives. Audit, develop, implement, and managing of IT asset management processes. Audit of economic efficiency of being implemented and existing IT solutions and services. Warehouse. Four subordinates. Document circulation, planning, budgeting, and SAM. Four subordinates. IT procurement. Two subordinates.

SACM / ITAM processes development and implementation from scratch. Vendor management. EUT related QA processes, environment, and expertise development and implementation from scratch. Functional specifications development. HPC(ws) design. Performance Analysis(WPR, WPA). Act as the main architect for IE8->IE11 migration project(60+ web-based apps). Act as the last point of escalation for EUT related Problems. Four direct subordinates. Eight functional subordinates.

Budgeting, installation, administration, and maintenance of local IT infrastructure. Formalization of IT-related parts of business processes. Managing IT-related local projects. Providing continuity of IT services. Russian state authorities’ requirements commitment, participation in localization, and following implementation of necessary regional standards. Chairman of the permanent technical commission on PII data protection. Two direct subordinates. Three functional subordinates.

Installation, administration, and maintenance of local IT infrastructure. Supporting fleet of 36 physical servers, 30+ network devices, 300 workstations, and 80 printing devices. Working out the corresponding materials and conducting the trainings for IT users. Developing the corresponding procedures and documentation for compliance with Russian state authorities’ requirements commitment(PII data protection), participation in localization, and following necessary regional standards.