Sharat Ravi Shankar

Analysed global customer and dealer data (NPS, feedback, performance metrics) to identify trends and derive strategic recommendations Supported the development of global market strategies and customer retention initiatives Developed KPI frameworks and performance tracking tools to support strategic decision-making Contributed to international market alignment and strategic planning for Alphabet (BMW Group fleet business)

Assisted in developing global marketing strategy for e-Mobility operations along with budgeting, tracking, lead management process and KPIs. Created and redesigned global marketing content including brochures, sales sheets, videos, social media ads, product launches. Designed, developed and arranged demo kits in line with new marketing strategy for sales and events. Planned, organized and managed various events ranging from webinars to trade shows, tech days and conferences.

• Analyzed the financial capabilities of clients for providing them apt investment solutions, ensure that the solutions provided carry the minimum investment risk • Managed customercentric operations and ensured customer satisfaction by achieving delivery and service quality norms • Built and maintained healthy business relations with high net worth and corporate clients and enhanced brand name and value of the company by communicating and tailoring number of products offered by the company