Shruti Pillai

• Quality checks for premium and risk statements • Root Cause Analysis of recurring issues • Participating in Process/Cross audits and reviewing the existing process to understand the gaps and suggesting remedial improvements • Managing a centralized team inbox and workflow management to delegate tasks to team members • Onboarding and training of new joiners and constantly improving the existing SOPs and training materials

• Pre/Post (Re)Insurance sales/placement production/support to the broking team in London for various lines of businesses • Generate billing invoices for the Underwriters • Analyzing past premium and claims data to prepare an analytics report • Generating Risk/Remittance statement for the Issuance to Underwriters • Premium accounting and settlements of clients/Underwriters due • Liaising with Xchanging for bureau premium queries/disputes • (Re)Insurance policy contract wordings - MRC, Line Slips & Binders

• Handled direct and indirect disputes raised by customers on different portfolios • Reviewed the dispute / complaint status of the customer • Reported the accuracy of the disputes to the credit bureau

• Underwent training to understand dispute resolution workflow within the organization • Coached to handle disputes raised by clients