Shubham Khenat

Topic: Business Model Evaluation and Kano Model Analysis of Off-Road feedback Steering Actuator Analysis and Evaluation of Business Model Creating and Analysing Value Proposition Canvas Conducting and creating online survey´s from beginning to analysis of feedbacks and end results using Kano Model Strategies to launch new product in market Analysis of Market risks and future needs Identify and analyze pain points and requirements of the customer in regards to the new product

Communicating with customers through various channels (Calls, Emails, Messages) Acknowledging and resolving customer complaints Knowing the process and products inside and out so that you can answer questions Managing a team of junior customer service representatives International experience in customer handling, responsible for customers in North America, Germany & India Received 4 awards (Best Customer Service - Twice), (Best Employee) and (Best Performance)

Establishing new business Providing pre-sales and post-sales support Negotiating contracts, terms and conditions Collaborating (Cross-divisional function) with the design, production, engineering, or research and development departments Providing technical education about the product and advice Making sure sales targets are met. Growth in personal sales target by 25% at the end of my tenure. Travelling 60-70% during my work period

Communication and negotiations Strategic and financial framework Project management

Machine Design Production planning Thermodynamics