Simon Malessa

Manage day-to-day operations of the business, with focus on training and coaching line managers for distributed management. Clarify, document and streamline processes throughout the company. Resolve interpersonal conflicts, and ensure the operational implementation of company strategy at all levels. Manage HR and Technology departments (Infrastructure, Security and Development) to provide high quality services to the company while enabling these departments to operate strategically.

Manage IT Support services, including management of support staff, processes, Hardware & Software resourcing, company security, and vendors relationships

Linux System Administration Cisco WAN Network Maintenance, monitoring, implementation and security at an ISP Level Creation of a Knowledge Management Database and Support systems

Manage, install and maintain infrastructure systems, including multi-platform servers, workstations and network devices. Provide frontline or systems level support as required. Assist with the implementation of IT and security processes, policies and procedures and build security monitoring services. Coach junior staff and junior leaders in fundamentals of IT and management as required.

This position consisted of maintaining and improving an extensive Linux Network. The Network itself consists of 20+ servers, Workstations and a Render Farm. The Network is active in two states, with Data Mirrored in both locations. Data Transfer and Telephony systems are run on Cisco Hardware.

Assisted in Setting up the Helpdesk for Elders Telecommunications. Specific focus included sourcing and setting up an extensive Knowledge Management Database, proceses and proceedures, as well as writing Training and Induction materials.

Telephone based helpdesk for internet connections or both private and corporate customers. Troubleshooting and configuring routers, communicating with customers by phone, email and in person.

Working as a Night Auditor/Manager it was my duty to ensure that the hotel kept performing optimally overnight. The position required me to assist in any department where additional assistance was required and be the point person for customer complaints. This position expanded my time and people managment, conflict resolution and dealing with difficult/drunk/aggressive customers.

Working as a Night Auditor/Manager it was my duty to ensure that the hotel kept performing optimally overnight. The position required me to assist in any department where additional assistance was required and be the point person for customer complaints. This position expanded my time and people managment, conflict resolution and dealing with difficult/drunk/aggressive customers.

Over the phone billing information and support.

Human Resources & Management

Studies included Cisco (CCNA), Novell, Windows Workstation (98, 2000, ME, XP) Windows Server (NT, 2000, 2003), Linux (Redhat & Fedora). Focus of the Course was Internetworking, focused on Routers, efficient transfer protocols, standards and communications & Server Security.