Srdjan Belic

Project Manager: Group Card Tender 2, KPIs in der Problemkreditbearbeitung Business Analyst: George, Face+, uCoin, Fogra test results and card quality improvement Business Relationship Manager: payment card departments - Group and local

Erste Bank Serbia - Multichannel Management - Payment Cards Development Projects: new cards, existing cards improvement, 3-D Secure, Personal Finance Manager, Erste Group Projects Regulations: aligning with mandates from Visa, MasterCard and National Bank of Serbia Reporting: Visa, MasterCard, National Bank of Serbia, Erste Group Training of employees

Erste Bank Serbia - Multichannel Management - Payment Cards Managing cardholder complaints, processing disputes: chargebacks, RFIs, compliance requests Payment Card operations

Erste Bank Serbia - Multichannel Management Developing e-Banking products: Netbanking Developing procedures and process for e-Banking products Customer Support for e-Banking products: NetBanking, Halcom Novoclick, NovoNet, NovoMob Training colleagues from branches about e-Banking products

Erste Bank Serbia I was training employees to use PC: Windows, MS Office and Internet.

Radio Television of Vojvodina - Radio Novi Sad Editor of program about Computers "IT"

Radio Television of Vojvodina - TV Novi Sad Editor of program about Computers "Click"

All subjects from the field of Economics: Microeconomics, Macroeconomics, Finance, Banking, Corporate Finance, Marketing, International Economics, Foreign Trade, Insurance, Investments, Organization, Management, Law, Quantitative Methods, Strategic Management, Computer Sciences, etc.

E-Banking, e-Government, Online Marketing, New Economics, etc.