Stefan Polomsky

My work was Lvl1.5 support for [primarily] Office applications, working on already created tickets and creating other tickets for subsequent or other specialized support levels. All work was done via telephone and remote control of the devices.

My work was Lvl1.5 support for [primarily] Office applications, working on already created tickets and creating other tickets for subsequent or other specialized support levels. All work was done via telephone and remote control of the devices.

My work was 1st Lvl Support for IT (Computer, Mobile Phones, Printers etc), trying to solve the presented issue initially. If this was not possible, then creating qualified tickets for subsequent support levels.

My job was split in two parts. At first I was supporting SharePoint and OneDrive. This mostly meant helping with permission issues and ordering and intially setting up a SharePoint/Library as well as giving instructions on how to do these things as well as what to look out for. Later on my main function was software installation and repair.