Stefanie Dvorak

• Brought structure to a large disperse team, established cadence and governance, with defined goals and quarterly performance tracking (balanced scorecard). • Translated the strategy and designed and implemented the Operating Plan including KPI tracking. • Orchestrated executive presentations and produced scripts to support all management levels. asking the right questions, analysing data and connecting the dots across the global organisation • Delivered key communication events to communicate the strategy

• Delivered against Transformation budget of £22.7m CapEx and £26.6m OpEx, establishing processes for investment prioritisation with rigorous cost control. • Enabled evidence based investment decisions: performance reporting with ROI focus. • Leading the agile governance cadence and Quarterly Planning, strong sponsor buy in. • Led the Transformation Governance team, building trust and empowering the team around shared objectives. • Program and benefits reporting, including tooling migration and training.

• Enabled the delivery of the EBITDA target for 19/20 of £225m: Stood up and Program managed the Global Transformation Program. • Established Program Governance and Performance Management: Planning, benefits management, RAID, PMO handbook. • Implemented a consistent way of measuring and tracking value realisation and performance across the Program using the McKinsey RTS methodology and tooling. • Designed, built, and operated the workstream dashboard (benefits vs. investment) for leadership.

• Stood up and Program managed the European Transformation Program • Established governance with workstream sponsors, driving Business ownership and buy-in • Set-up and managed KPI reporting and 3-year re-planning with Finance. • Managed a virtual team, liaising with 10+ sub workstream owners to build and review implementation plans and align on synergies and dependencies. • Delivered the Europe Cost Saving Target for Telco: £41m in 15/16 and £43m in 16/17.

• Improved access cost control through commercial inventory: Telecom Expense Management system roll-out to LatAm & Europe • Delivered cost savings > €200k IY through access cost improvement programmes. • Delivered contract margin improvements: GAP plan development, contract reviews, risk management incl. tool roll-out. • Improved win rate and profitability: managed Bid Effectiveness Programme • Programme Management of Service Delivery Recovery programme (improvement of processes and interfaces to suppliers)

• Delivered financial analysis and reporting as input to delivering the sector plan. • Built and maintained a sector knowledge base and comms plan (websites, newsletters, training). • Provided sector specific bid support and the facilitated Global Account Management.

Responsible planning and co-ordination of speakers and participants

Operational Research International Management

International Management Operational Research English