Stefanie Dvorak

Business Manager / Chief of staff to the MD for Sales and Commercial

• Delivered within the FY23 investment budget of £22.7m Capex, £26.6m Opex to meet business outcomes & targets. • Recommended prioritisation decisions: External, data focused (ROI) performance reporting • Defined and controlled change to the transformation agenda across Finance, HR and Transformation • Designed and built programme performance reporting at Unit and Group level. • Recruited and led the Transformation Governance team to enable the Tribes to focus on the delivery of their objectives.

• Quarterly funding approvals. Set-up and facilitated the agile governance cadence and the Quarterly Planning process, demonstrating sponsor buy-in to and control of the ask. Established feedback sessions (Retros) to continuously improve the process. • Delivered benefit reporting to BT Group: rolled-out Clarity PPM to Global Transformation, including data mapping and migration from the Wave tool. Training design and delivery. • Designed and delivered programme performance reporting at CFU and Group level

• Enabled the delivery of the MTP19 EBITDA target for 19/20 of £225m: Stood-up and programme managed the Transformation Programme, challenging the workstreams to deliver the business outcomes and benefit targets. • Programme Governance, Performance Management and reporting to the Global Leadership team: Planning, benefits management, RAID, and document management processes published in the PMO handbook. • Implemented tracking of value realisation and performance management using the McKinsey RTS methodology

• Stood-up and programme managed the European Transformation Programme • Established governance with workstream sponsors, driving Business ownership and buy-in • Set-up and managed KPI reporting and 3-year re-planning with Finance. • Managed a virtual team, liaising with 10+ sub workstream owners to build and review implementation plans and align on synergies and dependencies.

• Delivered the Europe Cost Saving Target for Telco: £41m in 15/16 and £43m in 16/17. • Used good understanding of the subject area to challenge and de-risk initiatives.

• Improved access cost control through commercial inventory: Telecom Expense Management system roll-out to LatAm & Europe • Delivered cost savings > €200k IY through access cost improvement programmes. • Delivered contract margin improvements: GAP plan development, contract reviews, risk management incl. tool roll-out. • Improved win rate and profitability: managed Bid Effectiveness Programme • Programme Management of Service Delivery Recovery programme (improvement of processes and interfaces to suppliers)

Sector Sales Programme Manager for BT Global Services in Europe, initially responsible for the Retail Sector and later for a team of sector sales programme managers spanning all sectors in Europe.

Responsible planning and co-ordination of speakers and participants

Operational Research International Management

International Management Operational Research English