Stefano Pecorari

As a Customer Success Manager (CSM) I am responsible for the entire client life cycle: onboarding, status check points, quarterly business reviews, training, contract renewals and upselling. My goal is to form a direct relationship with customers and provide them with timely value propositions, proactively building trust and driving adoption, net retention and focusing on strategic customer conversations.

- Oversee the day-to-day operational activities of the Project Managers - Supervise and provide direction to the Project Managers to ensure that each Project Manager leads customer engagements to successfully meet scope, time, budget and quality expectations - Support the Project Managers in resolving project issues and escalations - Mentor and coach each Project Manager to ensure continuous improvement of project management execution

- Project Management - Project Evaluation, Planning, Cost Estimation - Project Quality and KPIs Monitoring - Customer Success Management

Project manager in international market intelligence projects for the Medical Device and Pharmaceutical industries, responsible for Hospital and Surgical Data related products.

Business and Project Consultant for the international Medical Device market, and for the italian Pharmaceutical market.

Project Manager in international research projects. Development of Healthcare Databanks at TforG Direct.