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Stefano Pecorari

is available. ✅

Selbstständig, Customer Success Manager, Self Employed Freelancer
Trento, Italien

Fähigkeiten und Kenntnisse

Customer Success
Customer Experience
SaaS
Natural Language Processing (NLP)
International Project Management
Team leadership
Agile Methods
Certified Scrum Master
Market Research
Business Development
meddicc
Healthcare Marketing
Salesforce
Google
MS Office
Atlassian Confluence
Atlassian Trello
Generative AI
Empathy
open minded
Understanding
Patient
Versatile
team oriented
Multitasking
independent
Listening
Mentoring
ability to prioritize
Agility
Loyalty
Reliability
Entrepreneurship
Commitment
International experience
Flexibility
Customer orientation
willingness to travel
ability to work under pressure
Fast learner
problem solving skills
Curiosity
Personal responsibility
Cyber Security
Python
SIEM
SQL
Scrum
Project Management
KANBAN
English Language
Project Planning
Sales experience
Slack (software)
Atlassian
Salesforce CRM
Google G Suite
Trello
mixpanel
intercom

Werdegang

Berufserfahrung von Stefano Pecorari

  • Bis heute 11 Monate, seit Sep. 2024

    Customer Success Manager

    Self Employed Freelancer

  • 4 Jahre, Okt. 2020 - Sep. 2024

    Client Director

    Wonderflow

    As a Customer Success Manager (CSM) I am responsible for the entire client life cycle: onboarding, status check points, quarterly business reviews, training, contract renewals and upselling. My goal is to form a direct relationship with customers and provide them with timely value propositions, proactively building trust and driving adoption, net retention and focusing on strategic customer conversations.

  • 1 Jahr und 1 Monat, Nov. 2019 - Nov. 2020

    Team Lead Project Management

    Wonderflow

    - Oversee the day-to-day operational activities of the Project Managers - Supervise and provide direction to the Project Managers to ensure that each Project Manager leads customer engagements to successfully meet scope, time, budget and quality expectations - Support the Project Managers in resolving project issues and escalations - Mentor and coach each Project Manager to ensure continuous improvement of project management execution

  • 1 Jahr und 9 Monate, März 2019 - Nov. 2020

    Senior Project Manager

    Wonderflow

    - Project Management - Project Evaluation, Planning, Cost Estimation - Project Quality and KPIs Monitoring - Customer Success Management

  • 4 Jahre und 1 Monat, März 2015 - März 2019

    Research Manager

    Quomeda

    Project manager in international market intelligence projects for the Medical Device and Pharmaceutical industries, responsible for Hospital and Surgical Data related products.

  • 8 Jahre und 9 Monate, Juni 2010 - Feb. 2019

    Healthcare Market Research I Project Manager I Certified ScrumMaster

    Independent Consultants
  • 1 Jahr und 1 Monat, März 2014 - März 2015

    Consultant

    IM Associates

    Business and Project Consultant for the international Medical Device market, and for the italian Pharmaceutical market.

  • 8 Jahre und 8 Monate, Nov. 2001 - Juni 2010

    Market Analyst I Market Research Manager I Project Manager

    TforG - IQVIA

    Project Manager in international research projects. Development of Healthcare Databanks at TforG Direct.

Sprachen

  • Italienisch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

  • Niederländisch

    Grundlagen

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