
Stela Koleva
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stela Koleva
- Bis heute 2 Jahre und 3 Monate, seit Mai 2023
Global Vice President, Support Services
Mews Systems
Leading the global Support, SMB (Digital Touch) Customer Success, and Technical Partnership Success strategy and execution, overseeing the entire end-to-end customer journey for SMB customers and consistently delivering on support and upsell targets.
- 8 Monate, Okt. 2022 - Mai 2023SAP Concur
VP, Global Head of Travel, Concur PS & Country Director, SAP Concur Czech s.r.o.
Directed the strategic vision and operational excellence of the global Concur Travel Product Support (250 employees), with a core objective to deliver industry-leading, customer-centric support that enhances customer ROI and reduces SAP’s overall costs. Country Director for Concur Czech: Responsible for over 550 employees across multiple business units of SAP Concur in Czechia
- 4 Jahre und 9 Monate, Jan. 2018 - Sep. 2022SAP Concur
VP, EMEA Service and Support & Country Director, SAP Concur Czech s.r.o.
Directed and coordinated the deployment of strategic initiatives across EMEA, ensuring smooth operations and establishing new Global Services & Support office locations to enhance service and language delivery across the region. Country Director, Concur Cz: Oversaw 550 employees across SAP Concur’s Czech business units, providing strategic guidance and coaching to the Site Operations Leadership Team to foster high-performing teams.
- 2 Jahre und 1 Monat, Dez. 2015 - Dez. 2017SAP Concur
Director, Global Services & Support – EMEA Regional Leader
Supervised, coached, and led the EMEA GSS (Extended Services and Support) teams, driving the successful implementation of Global Services strategies across nine distinct GSS departments. Fostered a high-performance culture that prioritized both employee engagement and customer satisfaction. Built and maintained strong partnerships with marketing, account management, and sales teams to align on strategic improvements in extended services.
Led and advised the Prague Advantage Services teams, including Technical and Reporting Services and Service Administration, overseeing a team of 40. Played a pivotal role in developing frontline leadership within each Advantage Services team, fostering growth and capability building.
Ausbildung von Stela Koleva
- 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022
EMBA
Mannheim Business School
- 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022
EMBA
Mannheim Business School
- 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022
EMBA
Mannheim Business School
- 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022
Executive MBA
Mannheim Business School
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
22 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.