Stela Koleva

Leading the global Support, SMB (Digital Touch) Customer Success, and Technical Partnership Success strategy and execution, overseeing the entire end-to-end customer journey for SMB customers and consistently delivering on support and upsell targets.

Directed the strategic vision and operational excellence of the global Concur Travel Product Support (250 employees), with a core objective to deliver industry-leading, customer-centric support that enhances customer ROI and reduces SAP’s overall costs. Country Director for Concur Czech: Responsible for over 550 employees across multiple business units of SAP Concur in Czechia

Directed and coordinated the deployment of strategic initiatives across EMEA, ensuring smooth operations and establishing new Global Services & Support office locations to enhance service and language delivery across the region. Country Director, Concur Cz: Oversaw 550 employees across SAP Concur’s Czech business units, providing strategic guidance and coaching to the Site Operations Leadership Team to foster high-performing teams.

Supervised, coached, and led the EMEA GSS (Extended Services and Support) teams, driving the successful implementation of Global Services strategies across nine distinct GSS departments. Fostered a high-performance culture that prioritized both employee engagement and customer satisfaction. Built and maintained strong partnerships with marketing, account management, and sales teams to align on strategic improvements in extended services.

Led and advised the Prague Advantage Services teams, including Technical and Reporting Services and Service Administration, overseeing a team of 40. Played a pivotal role in developing frontline leadership within each Advantage Services team, fostering growth and capability building.