Stela Koleva

Angestellt, Global Vice President, Support Services, Mews Systems
Prague, Tschechische Republik

Fähigkeiten und Kenntnisse

SAP
Information technology
Strategy Development
Program Management
General Management
Management
Strategy
Strategic Communication
SaaS
P2P
Travel Management
Cognos BI
AI Strategy

Werdegang

Berufserfahrung von Stela Koleva

  • Bis heute 2 Jahre und 3 Monate, seit Mai 2023

    Global Vice President, Support Services

    Mews Systems

    Leading the global Support, SMB (Digital Touch) Customer Success, and Technical Partnership Success strategy and execution, overseeing the entire end-to-end customer journey for SMB customers and consistently delivering on support and upsell targets.

  • 8 Monate, Okt. 2022 - Mai 2023

    VP, Global Head of Travel, Concur PS & Country Director, SAP Concur Czech s.r.o.

    SAP Concur

    Directed the strategic vision and operational excellence of the global Concur Travel Product Support (250 employees), with a core objective to deliver industry-leading, customer-centric support that enhances customer ROI and reduces SAP’s overall costs. Country Director for Concur Czech: Responsible for over 550 employees across multiple business units of SAP Concur in Czechia

  • 4 Jahre und 9 Monate, Jan. 2018 - Sep. 2022

    VP, EMEA Service and Support & Country Director, SAP Concur Czech s.r.o.

    SAP Concur

    Directed and coordinated the deployment of strategic initiatives across EMEA, ensuring smooth operations and establishing new Global Services & Support office locations to enhance service and language delivery across the region. Country Director, Concur Cz: Oversaw 550 employees across SAP Concur’s Czech business units, providing strategic guidance and coaching to the Site Operations Leadership Team to foster high-performing teams.

  • 2 Jahre und 1 Monat, Dez. 2015 - Dez. 2017

    Director, Global Services & Support – EMEA Regional Leader

    SAP Concur

    Supervised, coached, and led the EMEA GSS (Extended Services and Support) teams, driving the successful implementation of Global Services strategies across nine distinct GSS departments. Fostered a high-performance culture that prioritized both employee engagement and customer satisfaction. Built and maintained strong partnerships with marketing, account management, and sales teams to align on strategic improvements in extended services.

  • 1 Jahr und 11 Monate, Jan. 2014 - Nov. 2015

    Manager, Advantage Services

    SAP Concur

    Led and advised the Prague Advantage Services teams, including Technical and Reporting Services and Service Administration, overseeing a team of 40. Played a pivotal role in developing frontline leadership within each Advantage Services team, fostering growth and capability building.

Ausbildung von Stela Koleva

  • 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022

    EMBA

    Mannheim Business School

  • 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022

    EMBA

    Mannheim Business School

  • 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022

    EMBA

    Mannheim Business School

  • 1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022

    Executive MBA

    Mannheim Business School

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