Stephanie Staub

Volunteer Aid in Colombia and Peru supporting childrens education and homeless families.

Brand ambassador representing world class customer service on Emirates Airbus A380 and Boeing 777 fleets that meets and exceeds customer expectations, creating customer loyalty and repeat business • Built close rapport and interacted with a wide range of people, cultures and backgrounds in high pressure environments with strict time restraints • Enforced current safety & emergency procedures set by aviation governing bodies worldwide • Assisted guests with luggage, seats and inflight entertainment.

Planed, booked and managed flight, hotel, tour, attractions, rail, rental car and travel insurance arrangements for clients • GDS booking system trained • Managed payments and solved travel problems or complaints • Attended travel expos, tour company, hotel chain and airline industry events to maintain up-to-date knowledge and increase sales • Exceeded personal target sales by 20% monthly • General office organization and administrative tasks.

One-month tournament contract at 2007, 2008, 2009 and 2011 Australian Open Grand Slam event each January • Assisted with the selection and training of all 350 ballkids • Evaluated ballkid on-court performance and provided feedback • Conducted briefing sessions • Data-entry of ballkids on-court performance • Mentor.

Fixed Short-Term 6month Tournament Contract • Daily administration of Australian Open sponsor servicing activities and promotions • Assisted to deliver ticketing, accreditation, parking, hospitality, and advertising sponsor contract requirements • Communication contact between inhouse operations, marketing, ticketing and sponsorship departments for event execution.

Coordinated and prepared the delivery of apparel and accessories to sponsored Hugo Boss athletes, ambassadors, and events • Assisted in the conception, development and organization of events, as well as at photo shoots and fashion shows • Hosted sponsored athletes and VIPs at the HUGO BOSS VIP store • Maintained organization of sport-related press clippings • Contact person for HUGO BOSS athletes and secondary partner inventory and general requests.

Intensive Beginners' French • Brand Management • Marketing Research • Human Resource Management

Accounting&Management for Entrepreneurs•Leisure&Tourism Marketing•Entrepreneurship&Enterprise Management•Economics for Tourism&Leisure Industry•Sport Facility&Event Management•Strategic Management•Sport Marketing&Sponsorship•Sport Law•Government Business Relations•Sport Policy&Formulation Management