Steven Macdonald

Provided staff management support for Operations Director, with project management services and architectural consulting for the overall business. • Consulted on cultural and technical topics for a company-wide rebranding project • Provided project management support for new office builds • Helped to redefine the organization’s technical business model

Provided disciplinary and functional leadership of a multi-national team of system and network administrators ensuring 24/7/365 continuous service of online web shops. • Introduced SAN technologies to the Test and Live Environments • Maintained all uptime SLAs • Managed the implementation of a customized RHEL Satellite system for system deployments & rollback

Provided functional leadership of a multi-national team of system administrators ensuring 24/7/365 continuous service of online web shops serving the German market. • Physically moved entire server/network platform from Germany to the UK • Built multi-national team of administrators working in 3 countries across 2 time zones • Designed and implemented data continuance architecture for the enterprise

Consulted with several business entities on implementing EMC NetWorker data continuance architectures in their data centers. • Designed data continuance architecture for a client in Buffalo, NY • Acted as troubleshooter and implementer for EMC NetWorker upgrade for a client in Miami, FL • Implemented a multiple site/500+ server EMC NetWorker continuance architecture, backing up approximately 500TB/month • Provided network documentation and support for a small university near Morgantown, WV

Ensured data integrity (backups) for Worldcom's web centers using Legato NetWorker maintaining rigorous availability and integrity standards. Resolved data backup failures on multiple platforms (Solaris, WinNT, Win2000). Maintained an average successful backup rate over 99.6% Conducted training for other members of the Backups team Webmaster and primary author of departmental processes and procedures

Researched new networking technologies to ensure compatibility and increased service availability for Worldcom Webhosting customers as part of a small team. Second tier support for Operations staff on the installed Legato infrastructure. Tested Storage Area Network (SAN) implementations from Hitachi, EMC, and Compaq Trained Operations staff on troubleshooting backup errors

Created and maintained user access and mail accounts in the New York and Ann Arbor offices, administered name services (DNS) and the border firewalls. Administered the file, print, and web cache servers; and maintained the New York dial POP (hardware, connectivity, authentication, and routing). Implemented SNMP monitoring on the Ann Arbor LAN Enforced internal network security Wrote web based MIS departmental documentation

Delivered internal customer support for network connectivity and services. Responsible for LAN maintenance and application support under Windows, Solaris, and Macintosh platforms. Created local IT department, aiding in subsequent staff hires and training. Oversaw local migration from MacOS to Windows infrastructure Selected and implemented cross platform group calendaring system Trained employees in networking and cross-platform integration concepts and support

Provided end user support and troubleshooting for customers accessing the Internet. Supervised and trained other Technical Support Technicians in network architecture, phone contact techniques, and account set up.