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Subroy Yellan

Bis 2016, Manager, John Deere
Pune, India

Skills

Customer service
Service Management
Customer Relationship Management
Technical Knowledge
5-axis milling machine
Aerospace
Hard metal machining
Operation

Timeline

Professional experience for Subroy Yellan

  • Current 8 years and 6 months, since Nov 2016

    Senior Manager Techanical Customer Service

    Phillips Machine Tools India Pvt Ltd

    Spearheading the entire business operations; improving the service efficiency by providing quick service • Strategizing the process functions to enhance machine uptime • Managing team members, including technicians and advisors, ensuring team objectives and sales goals are being performed properly • Displaying extensive working knowledge of industry standards and practices, including product details and company services offered • Maintaining customer relationships and ensuring repeat customers

  • 9 years and 2 months, Oct 2007 - Nov 2016

    Manager

    John Deere

    Responsible for Engineers Goal Setting & Evaluation of their PMS Provides technical direction, mentoring, and expertise to project team members, contractors, maintenance, and management in the implementation of large projects. Analysis of Maintenance Metrics- Machine Uptimes, Maintenance cost & Capex Utilization. Responsible for New Machine Procurements, Supplier Evaluations, Modifications & major repairs to improve Equipment Efficiency.

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