Susanne Williams

Imperium is a professional coaching & consulting agency specialising in enhanced human performance. Executive / Leadership Development Life Coaching - elite performance measures Alternative Medicine - Medical Qigong Martial Arts Outdoor sports - mountaineering, ultra-running, scuba and freediving Also Chief Instructor Meditation Lightning Path Qigong for Hoshinroshiryu Photo: http://farm4.static.flickr.com/3356/3616753638_3958ea186a.jpg

Center of Excellence for Project & Program Management, Business Transformation, & Change Management in the Manufacturing sector. Global Chairmans's Award for Excellence - Groundbreaking Post Merger Integration program featuring extended SAP technologies Corporate Performance Management team I work with the leadership teams of our key clients, detecting the needs and structuring transformation programs. My particular expertise is in guiding & coaching leadership teams.

Director of International Sales for established Decision Guidance organization with 30+ Fortune 500 clients. Drove over $200m savings in clients including • P&G • IKEA • HJH • Nestle • DSM • McDonalds With the MD, developed CombineNet's european organisation to $4m revenue and from 3 to 10 employees in 14 months.

Recognised in Andersen’s "Top Talent" program. Andersen Enterprise Services Program. A commercial services approach to provide all Common Processes to Andersen client facing teams. • Preparing Andersen functions for commercial Enterprise Services Model • Accountable for accelerating 7major initiatives, (60 programs) - $1billion cost savings over 3 years. 300 people directly engaged. 23,000 people affected

Andersen Global Common Process Organisation Program Management Organisation formed to design & implement transformational infrastructure. • Coached executives involved in the progam on corporate dynamics/diplomancy, cross cultural conflict management, program structuring, risk management, change management. • Risk Management for 6 major initiatives with Common Process(31 programs) - $35m / 100 people – impacting whole firm. • Directed governance design programs for Global Technology Organisation

Andersen EMEIA Knowledge Organisation The firm intended to focus efforts in Knowledge more directly to Front Office performance starting with the EMEIA Area 53 Countries / 53,000 people. • Acting Director of EMEIA Knowledge Center – budget $15m / 20 people in the team • Scope expanded to cover all EMEIA Knowledge activities – budget $45m / 150 people in the team • Rationalised divergent international Knowledge programs • Handed over stable EMEIA Knowledge Organisation to Andersen Global Knowledge S

Change & strategy house focused on Utilities & Manufacturing.. • Principal consultant in Knowledge Management & Organisation Development practice • Drove formation of RDC’s "Orchestrating Knowledge" Practice & Methodologies • Led foundation projects in strategic use of intra- & extranets for change management • Co-founded Knowledge Ecology Network – Global incubator & think tank for emerging practice of Knowledge Ecology

Caterpillar – Europe's first supplier extranet Led 50 person team in groundbreaking synthesis of lean supply chain development, culture change, knowledge management and e-commerce to develop a "Whole Supply Chain" extranet. $25million benefit. • Operational data needed for JIT delivery accessed from MRPII system via secured extranet • Educational & benchmark materials available on line to all participating suppliers • Concurrent Product & Process Design via CAD

BTR Global Industries – Europe's first corporate change management Intranet Led 12 person joint team in pioneering intranet project to reduce cost and improve value-add. • Identified processes and knowledge areas suitable for inclusion in the intranet • Validated & improved management processes used by internal consultants • Designed, specified & built data-base driven intranet • Integration with Corporate Information Systems, incorporating Lotus Note

North West Water / Vertex – Process Re-Engineering for major Utility Journey Management expert to an 18 month project re-engineering a 1700 person Call Centre. • Designed Business Ignition Team, using client opinion leaders to incite culture change • Trained BIT members in change enablement, process analysis & design, implementation of natural work groups • Designed & implemented Journey Management strategy • Managed the delivery of KASET customer service training to 1700 call centre staff • Job

Touche Ross Deloitte (UK) were suffering from ineffective back-office practice management structure. Estimated loss - 5% of clients per year per office. Engagement Lead for organisation design & restructuring project Diagnosed practice needs & designed innovative change management solution Implemented the solution in the North West offices of TRD Developed tools & processes to enable team to roll-out process nation-wide

"Investors in People" is the UK National Standard for effective investment in people, equivalent to a BS5750 standard for quality. • Assessor of Organisations • Led team of 8 advisors & 3 assessors for "Investors in People" • Developed market & delivery strategy for new national standard – "Investors in People" • Co-authored & project managed creation of Self-Development Pack for national sale • Re-structured delivery process around change management principles • Improved sales conversions from 15%

Practioner level training at IIMQ - International Institute of Medical Qigong - with Dr Bernard Shannon Medical qigong, one of the four main branches of Chinese medicine, is a complete system of medicine that recognizes the root causes of symptoms or disease, and treats the patient as a whole.