Syed Muhammad Komail Jafri

• Building and promoting strong, long-lasting client relationships through continuous communication with customers such as Emirates, Qatar, Bahrain, Cathy Pacific, and Swiss Airline, Karstadt Warenhaus GmbH, and several retail/distributors around the globe. • Analysing sales data to provide after-sales support to all B2B/C customers using CRM programs such as Microsoft NAV. • Representing the Company in activities related to enhancing product sales, including trade shows, attracting up to 10 new clients.

• Supported marketing executives in organizing various projects in national and international events. • Operated the E-shop and handled all the B2C orders and emails, effectively communicating for any product complaints or returns. • Updated the stock list of TRU VIRTU and Sock star weekly, including ordering products from the warehouse for the E-shop. • Dealt with Amazon accounts by verifying products on Amazon and dealing with customer emails regarding the invoice of goods that they purchased.

• Planned diverse event formats (meetups, conferences, workshops, roundtables) and partner management meetings. • Managed exhibitions and its operations such as booking hotels, setup of trade shows, hiring and supervising over 15 volunteers and communicating with potential customers ensuring smooth flow of the events. • Supported and collaborated with all areas of event projects such as; Marketing, Sales and Business Development.

• Handled guest check in and check outs professionally and represented the hotel regarding guest complaints and situations that required immediate actions. • Managed daily earning reports, processed credit cards and completed “New Day” procedures for the hotel. • Generated reports that outline total room occupancy, revenue totals, daily transactions and other figures for management review.

1.Dealing with Amazon account by i) verifying products on Amazon and fulfilling them ii) dealing with customer emails regarding the receipt of goods that they purchased. 2.Dealing with customer complains in terms of product return and exchanges and handling them appropriately. 3. Answering telephone calls from B2B and B2C clients. B2B calls are transferred to the appropriate department and B2C are handled by myself. 4. Sending products to B2B customers via UPS or FedEx.