Syed Sunny Karhani

- Leading training & technical writing team for soft skills, process training & learning content - Managing LMS for instructor-led training, e-learning, quizzes, & assessments (1000+ employees in India & USA) - Creating training plans for new employees & development plans for those on PIP - Developing evaluation tools for recruitment based on competency model - Organizing induction & orientation for new employees with HR team - Improving quality evaluation tools for auditing sales team calls

- Led remodelling of classroom training to virtual ILT & e-learning - Assisted an Indian healthcare start-up in course development & LMS setup - Developed content & conducted training for IIT-G, UNIBI, Founders Initiative Africa, etc. - Achieved INR 3.6 million revenue growth & NPS >96% in training projects (3000+ people) - Expanded business by 30% in 6 countries, developing trainers & coaches - Received testimonials for on-time project delivery & maintaining quality scores >95%

- Established training & development department, increasing revenue yield by INR 40 million in 10 branches - Decreased employee turnover by >40%, assisted 70% PIP employees in goal achievement through tailored training & coaching - Aided HR with induction, employee engagement, and revamped onboarding process with 99% approval rating

- Created training content, conducted classroom & web-based training for clients including PwC, CNH Industrial, Allianz, Max Healthcare, etc. - Developed e-learning with voiceovers using Articulate for clients like Google - Prepared proposals, reports, and visual communications for various projects.

- Streamlined prescriptions by calling patients, doctors, hospitals, and insurance companies in the US - Provided process and soft skills training, mentoring new recruits - Created conversation flowchart & SOP manual for new recruits' guidance during initial employment.