TANIA MLANAO

Stock flow management (Hong Kong - United States - Luxembourg) – SOPs implementation, coordination of the inbound and outbound traffic, tracking of all the consignments, control of the level of stocks, stock takes Customer Service - Sales order processing, organisation and follow up of the shipments, litigation and product takebacks management, invoicing, payment reminder, account reconciliation, credit insurance requests and follow-up (Coface). Training and management department members

• Export sales orders processing (from registration to delivery) and supplier purchase orders handling (monitoring and request for reduction of production delay) • Organization of the import / export shipments - research of new forwarders, quotes requests, shipments follow up • Shipment documentation creation - invoice, packing list, certificate of origin, EUR1 • Main customer contact - sales administration, payment reminders, credit limit request

• Customer orders processing - reception and registration of the orders in the internal ERP, organisation and tracking of the shipments to the customer facilities, shipment documents issuance • Collaboration with internal departments (production, finance, transport) and external partners (forwarders, banks) for the fulfilment of the customers’ orders • Accounting - documentary credit, credit limit request, payment reminders

International Logistics International Business Sustainable Business Marketing Negociation Skills Accountancy

Business Language Business Law Media Economy Translation Marketing

International Business Administrative and quantitative management Economy - Business Law Business Trilingual Communication