Prof. Taniela Bonatti

• Handled high volumes of project tasks and user inquiries across digital platforms, maintaining extreme attention to detail and quality standards. • Fostered seamless collaboration among global team members to streamline workflows across different time zones. • Demonstrated a proactive mindset and strong problem-solving skills to manage backlogs and ensure timely task resolution.

• Handled high volumes of project tasks and user inquiries across digital platforms, maintaining extreme attention to detail and quality standards. • Fostered seamless collaboration among global team members to streamline workflows across different time zones. • Demonstrated a proactive mindset and strong problem-solving skills to manage backlogs and ensure timely task resolution.

• Managed a portfolio of clients for 13 years, focusing on customer retention, engagement, and churn reduction during crisis periods. • Implemented standardized policies and service quality standards to elevate the overall user and customer experience. • Applied high emotional intelligence to resolve sensitive contract matters and complex customer inquiries with professionalism and care. • Achieved 12% annual business growth through strategic consulting and continuous improvement of support processes.

• Expanded market participation by developing direct customer relations and tailoring guidance to platform users and representatives. • Coordinated cross-functional marketing and product teams from scratch to start up a new consumer brand. • Represented the brand at major international fairs, driving customer engagement and proactive platform/product usage.

Result-oriented Customer Success Manager with extensive experience in international customer support, portfolio management, and digital environments. Proven track record of delivering exceptional customer experiences within international and remote-first ecosystems, successfully managing high volumes of requests with high emotional intelligence. Expert in driving customer retention, managing global stakeholder relationships, and navigating complex user situations across diverse cultural contexts.