Teja bravo

Managed end-to-end investigations for 200+ Fulfilment by Amazon (FBA) claims monthly, ensuring policy-compliant resolutions and timely reimbursements across US , China , Europe and Canadian markets. • Led and mentored a team of 20–25 associates, delivering coaching, performance reviews, and quality audits, resulting in an 18% improvement in team performance. • Served as Subject Matter Expert (SME), onboarding and training 100+ new hires, enhancing operational support and employee productivity. • Coordinated

Worked as an individual contributor (remote) as a mapping analyst role.

• Evaluated large-scale digital map datasets to ensure quality, accuracy, and adherence to global standards. • Identified inconsistencies and data deviations, providing analytical feedback to improve quality outcomes. • Supported quality assurance workflows, reporting findings to stakeholders and assisting in corrective action implementation. • Worked within structured QA processes, strengthening attention to detail and standardized evaluation methodologies.

• Delivered excellent customer support, resolving issues related to orders, refunds, and product inquiries • Managed complex cases and collaborated with other departments to close tickets efficiently • Recognised for consistency in meeting performance and service metrics

• Delivered excellent customer support, resolving issues related to orders, refunds, and product inquiries • Managed complex cases and collaborated with other departments to close tickets efficiently • Recognised for consistency in meeting performance and service metrics